#United States #Camden, New Jersey #Bill Payment #American Water #MyWater

American Water Enhances Customer Bill Payment Experience

American Water (NYSE: AWK), the leading water and wastewater utility in the United States, is committed to offering its customers the easiest and most secure bill payment methods available. In response to evolving customer preferences, the company encourages users to take advantage of its updated online portal, MyWater, which now supports a wider array of payment options.

Expanded Payment Methods

As part of its effort to streamline the billing process, American Water has integrated popular payment platforms such as Apple Pay, Google Pay, Venmo, and PayPal. This expanded functionality allows customers to easily manage their billing either through one-time payments or by enrolling in the auto payment program. A nominal fee of $1.95 may apply for online transactions, but the convenience offered is worth the cost, ensuring bills are managed without hassle.

Matthew Prine, VP and Chief Customer Officer at American Water, emphasized the company's dedication to financial accessibility and customer service: "We recognize that customers have different needs and preferences when paying their bills, so we offer a variety of payment methods as well as customer assistance for those experiencing financial constraints."

Accessing MyWater

For existing customers with a MyWater account, paying bills is simple:

• - Use supported payment systems: Log into your account and choose to pay with Apple Pay, Google Pay, Venmo, PayPal, or PayPal Credit.
• - Enrolling in Auto Pay: Those who prefer automated payments can set up Auto Pay, ensuring bills are paid automatically and on time, freeing customers from the anxiety of late payment fees.

For customers without a MyWater account, American Water provides an alternative method allowing them to pay their bills directly at amwater.com/billpay. They will need their account number, and they can still take advantage of the same nominal fee for using the online payment services.

Additional Payment Options

Recognizing that not all customers may feel comfortable paying online, American Water offers a variety of other payment methods:

• - By Mail: Customers can send checks or money orders along with the payment stub directly to the address indicated on their bill. Cash transactions are discouraged for security reasons.
• - In Person: Payments can be made at various authorized locations. Customers can search for nearby payment sites via the provided link on the American Water website.
• - By Phone: For those who prefer speaking to a representative, payments can also be made through a dedicated phone line at 1-855-748-6066, available 24/7.

The convenience of these payment options reflects American Water's commitment to customer satisfaction while also ensuring that every customer can find a method that suits their preferences.

Assistance for Financial Hardship

Moreover, American Water is sensitive to the challenges some customers face and offers assistance programs for qualifying customers who may experience financial difficulties. Details about these programs, including eligibility and enrollment information, can be found at American Water's customer assistance page.

The company stands by its slogan, "We Keep Life Flowing®", emphasizing its role in providing reliable and affordable water services for the communities it serves. With the 140th anniversary of American Water approaching, its commitment to enhancing customer experience and service delivery capabilities stands stronger than ever.

For best results, customers seeking to optimize their billing processes are encouraged to explore all their options and leverage the services that American Water provides to make their experience as seamless as possible.