Capacity Teams Up with YouCanBookMe to Enhance Scheduling Automation Efficiency

Capacity Expands Automation with YouCanBookMe Acquisition

In a significant development for support automation, Capacity, known for its AI-driven platform, has announced its acquisition of YouCanBookMe, a scheduling management tool. This strategic move aims to enhance Capacity’s scheduling capabilities, allowing users to seamlessly manage their availability across various calendars while enjoying customized booking experiences.

With businesses increasingly relying on automation to optimize operations, Capacity's acquisition of YouCanBookMe is a timely response to the growing demand for efficient scheduling solutions. Companies using the Capacity platform can expect reduced operational costs, increased revenue, and improved customer experiences as they integrate the advanced scheduling features offered by YouCanBookMe. The combined expertise underlines the commitment of both companies to streamline support processes across all channels.

According to David Karandish, CEO of Capacity, the current challenges of scheduling are well recognized. “Teams waste way too much time trying to schedule meetings,” he stated. His remarks emphasize the need for a simple, automated, and cohesive system where users can manage bookings effortlessly across different channels. The integration of YouCanBookMe technology will empower Capacity users to maximize efficiency and discover new business opportunities, ultimately benefiting their operations.

YouCanBookMe, with its origins in Bedfordshire, UK, is designed to ease scheduling for teams of all sizes. Its features allow users to showcase their availability, customize booking preferences, and even accept payments, while automating essential workflows such as sending notifications via email or SMS. Bridget Harris, the CEO of YouCanBookMe, noted that businesses risk losing opportunities when scheduling is overly complicated, reinforcing the significance of seamless integration with Capacity’s platform.

Since its inception in 2011, YouCanBookMe has gained traction by facilitating over 100 million bookings. Post-acquisition, Harris will elevate her role to that of a strategic advisor within Capacity, bringing her considerable expertise to further enhance the platform.

Continued Success for Capacity

Capacity’s growth strategy remains robust, marked by both organic and inorganic expansion initiatives. This acquisition marks the ninth strategic purchase in recent years, reflecting a compound startup approach. The integration of YouCanBookMe personnel strengthens the Capacity team, which now comprises over 200 experts around the globe, showcasing the company's commitment to enhancing its offerings.

Although the financial specifics of the acquisition remain confidential, the buzz surrounding this collaboration highlights the innovative trajectory of both companies. The successful integration of YouCanBookMe’s technology into Capacity’s AI-powered platform is bound to unlock new features that significantly improve user experience.

For those interested in learning how Capacity’s AI-driven automation can elevate their customer and employee interactions, more information is available at Capacity.com. Additionally, users can create a free booking page at YouCanBook.me to enhance their scheduling processes now.

About Capacity

Founded in 2017, Capacity harnesses generative AI capabilities to streamline support processes, deflecting the burden from human agents. Currently, over 19,000 companies are leveraging Capacity's solutions to support external customer inquiries as well as internal employee operations across platforms including web, SMS, and social media channels. The company stands at the forefront of support automation technologies, committed to empowering teams worldwide.

For inquiries, media representatives can connect with Carey Morgan at [email protected]