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Veeva AI Agents: A Revolutionary Step for Life Sciences

Veeva Systems, the pioneering provider of SaaS solutions tailored for the life sciences sector, marked a significant milestone with the launch of its Veeva AI Agents on December 3, 2025. This innovative functionality is integrated into Veeva Vault CRM and Veeva PromoMats, enabling companies in the life sciences to unlock new levels of productivity and customer-centric models through advanced AI solutions.

Introduction to Veeva AI Agents

Veeva's AI platform is designed to provide practical business values, utilizing highly specialized AI agents that operate seamlessly within Veeva applications. As part of their commitment to enhance the industry, Veeva plans to introduce additional AI Agents for various processes, including clinical trials, regulatory affairs, safety information management, quality control, medical, and commercial applications by 2026.

Andy Han, Senior Vice President of Veeva AI, expressed gratitude to the customers who supported this initiative: "With Veeva AI Agents tailored for the industry, the life sciences sector can further advance towards a new way of working, improving productivity and emphasizing a customer-centered model. We are excited about the practical AI developments that can significantly impact the industry."

Key Features of Veeva AI Agents

For Veeva Vault CRM

• - Free Text Agent: This agent assists in identifying potential issues in call records, prompting actions to ensure accuracy and compliance. It provides organizations with deeper, high-precision customer insights through detailed call reporting.
• - Voice Agent: By integrating voice capabilities into Vault CRM, this feature allows Medical Representatives (MRs) to record information requests and responses swiftly and easily.
• - Pre-call Agent: This agent delivers insights and recommended actions based on relevant data like content and trends, assisting MRs in their preparation for calls.

For Veeva PromoMats (Regulatory Content Management)

• - Quick Check Agent: It scans content for grammar quality, brand, regional characteristics, and compliance guidelines, resolving issues before MLR (Medical, Legal, Regulatory) review.
• - Content Agent: This feature provides context-based insights on texts and images in documents, conducting Q&A, summarizing content, and performing visual analysis while aiding document review in collaboration with Quick Check Agent.

The Veeva AI Agents ensure seamless operation within Veeva applications, providing direct and secure access to data, documents, and workflows, while adhering to user access controls, permissions, and audit trails. Organizations using Veeva can also expand their AI functions or build custom agents tailored to their specific needs.

Further Assistance from Veeva Business Consulting

The Veeva Business Consulting team supports user organizations in defining new business processes and workflows between users and agents, providing critical change management and process design expertise.

For Veeva users, the latest updates on Veeva AI can be accessed through the Veeva AI Community on Veeva Connect.

Industry Reception of Veeva AI

Healthcare leaders and organizations have lauded Veeva AI as a critical asset in enhancing customer experience across various touchpoints. Greg Meyers, Executive Vice President, and Chief Digital & Technology Officer at Bristol Myers Squibb highlighted that Veeva AI is well-positioned to support their mission of delivering life-changing medicines worldwide.

Jason Benagh, Director of Global Marketing Operations at Moderna, emphasized the transformative potential of the Veeva AI Quick Check Agent, noting it could bring processes closer to operating with minimal manual intervention. Likewise, Frank Armenante from Novo Nordisk Pharma and Debbie Young from Otsuka Europe underscored the improved efficiencies and enhanced customer engagement capabilities enabled by Veeva AI Agents.

As organizations in the life sciences sector focus on developing their AI capabilities, the anticipation for tools like Veeva's Free Text Agent and Voice Agent is high, promising to revolutionize how commercial teams operate and engage with customers.

Conclusion

Veeva has established itself as a vital partner in driving innovation in the life sciences sector. Their groundbreaking advancements with AI Agents reflect a commitment to improving productivity and operational excellence across the industry. By integrating AI into their core applications, Veeva continues to provide significant value to its clients, enhancing the way pharmaceuticals can better meet patient needs. For more information on Veeva Systems, visit Veeva.