iPhone 17 Series Achieves High Satisfaction Ratings But Price Concerns Linger

Selectra Japan conducted a comprehensive survey to evaluate customer satisfaction with the newly released iPhone 17 series. The survey featured responses from 100 individuals who purchased the iPhone 17 series, which includes the standard iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max, released on September 19, 2025.

Overall Satisfaction of 95%

In terms of overall satisfaction, an impressive 95% of users reported that they are satisfied with the iPhone 17 series. Breaking down their satisfaction, 77% of respondents feel "satisfied," while 18% feel "very satisfied." Thus, no respondents reported dissatisfaction, highlighting a generally favorable consensus among users.

Popularity of Standard Model

Among the different models available, the standard iPhone 17 emerged as the most popular, accounting for 55% of purchases. In comparison, 31% opted for the iPhone 17 Pro, while 14% chose the premium iPhone 17 Pro Max. Many users upgraded from earlier models, particularly iPhone 14, which constituted 21% of the upgrade pool. Notably, 40% of users were transitioning from the iPhone 14 and 15 series, showcasing a trend of loyalty to the brand.

Positive Feedback on Key Features

The iPhone 17 series garnered high ratings in several performance areas:

- Comfortable Operation: Scored 4.67/5, with 100% of users expressing satisfaction regarding the smooth operation powered by the new A19 chip.
- Battery Life: Rated 4.59/5, as 91% of users found the battery life to be satisfactory, claiming it lasts effectively for a full day.
- Camera Quality: Achieved a remarkable score of 4.46/5, with 97% of users praising the camera's enhanced capabilities.
- Heat Management: Received a rating of 4.26/5, with 91% of users stating stable performance regarding thermal management during use.

Users shared positive comments, emphasizing the excellent speed and efficiency of new features. Many highlighted the enhanced camera performance, particularly praising the 48MP ultra-wide camera and improved low-light capabilities. Users also appreciated the screen’s clarity and responsiveness, claiming it provided a more visually engaging experience, especially outdoors.

Price Discontent Among Users

Despite the overwhelmingly positive feedback, the iPhone 17's pricing became a contentious issue. Around 59% of users conveyed dissatisfaction regarding the cost. This concern seems influenced by a perception that powerful software and hardware upgrades do not sufficiently justify the price increase. The growing trend is evident, as users expressed a willingness to pay more yet are conflicted due to economic feasibility.

Some respondents acknowledged the balance of features and cost, while others felt that the high price tags made regular upgrades less accessible. This conflict is compounded by the requirement for users to now purchase a minimum storage capacity of 256GB; the previous 128GB option has been phased out, thereby hiking prices significantly.

Mixed Reactions to eSIM Exclusivity and Storage Changes

The transition to eSIM-only functionality has garnered mixed reactions. While some customers found it easy and beneficial, others expressed concerns about future compatibility, especially for travel or emergency situations. Additionally, the elimination of the 128GB storage option has frustrated users who would prefer a lower entry point, contributing to dissatisfaction with pricing among the new models.

Conclusion

In summary, while the iPhone 17 series has succeeded in providing high customer satisfaction in usability and performance, the contentious price point reflects a growing concern among users. As consumer sentiments continue to evolve, these findings highlight the paradoxical relationship between advancing technology and affordability, urging Apple to address these pricing concerns in future models.

For more detailed insights regarding the survey and to explore the full report, visit the Selectra Japan page at Selectra Japan.