C1 Appoints Elliot Olschwang as New Chief Services Officer to Enhance Service Excellence

C1's New Chief Services Officer Enhances Service Excellence

C1, a trailblazer in technology solutions, has recently announced a significant change in its leadership structure with the appointment of Elliot Olschwang as Chief Services Officer (CSO). This strategic move aims to bolster the company's commitment to exceptional service delivery and customer satisfaction.

A Smooth Transition Towards Service Excellence

As part of this leadership transition, Omar Bhatti, who has been instrumental in leading the customer services organization at C1, will remain with the company through the end of the current quarter. His presence will ensure a seamless transition while maintaining C1's strong focus on client needs.

In his newly appointed role, Olschwang will be responsible for spearheading C1's global services strategy. His focus will be on improving service delivery, enhancing customer satisfaction, and achieving better business outcomes across the company's diverse portfolio, which includes enterprise networking, security, communications, and emerging technologies such as generative AI.

Olschwang's Extensive Experience

Elliot Olschwang comes to C1 with over 25 years of experience in leadership within the services sector. His most recent position was as the global delivery head at Infogain, where he excelled in operational excellence and driving successful client outcomes across a broad spectrum of services. His prior roles at technology giants Sabre and IBM Global Services further solidify his credentials in service management.

Jeffrey Russell, CEO of C1, commented on this strategic appointment, stating, "This leadership transition reaffirms C1's commitment to a structural transformation within our business, enabling us to deliver secure, future-ready solutions and exceptional service to clients navigating a complex technology landscape."

Emphasizing the Need for Adaptability

Olschwang expressed his enthusiasm about joining the C1 team during such a pivotal time, emphasizing the need for adaptability as clients face uncertainty and rapid technological shifts. He stated, "I’m excited to join the C1 team and build on the impressive momentum that the services organization has created, working towards establishing C1 as the global trusted partner in IT managed services."

A Legacy of Excellence Resting on Strong Foundations

Omar Bhatti's tenure as the Chief Customer Officer has set a high standard for service excellence. Under his leadership, C1 successfully launched the Global Innovation and Capability Center in Hyderabad, India, a crucial innovation hub for the firm. His team achieved impressive milestones, delivering over 4,200 customer projects in 2024 alone, which set a benchmark for quality and impact.

"Omar has led his team with a relentless focus on service excellence and laid a strong foundation for what's next," remarked Jeffrey Russell, further thanking him for his numerous contributions to the organization.

Looking Ahead: C1's Vision for the Future

As C1 moves through this transition, the emphasis remains on sustaining high-quality service delivery and building robust client relationships. The company aims to modernize its offerings while ensuring that they remain aligned with the evolving technology landscape and customer needs. With Elliot Olschwang at the helm of services strategy and Omar Bhatti aiding in this transformation, C1 is poised to enhance its standing in the competitive world of technology solutions.

C1 is committed to empowering organizations through innovative technologies that modernize communications, strengthen security, and optimize infrastructure, positioning itself as a leader in a rapidly evolving environment. Through its people-first approach and deep technical expertise, C1 aims to help clients achieve significant milestones in their digital transformation journeys.