#Japan #Niigata #Shift Management #OM Network #R-Shift

Addressing Shift Management Challenges: R-Shift's Weekly Support Initiative

In the constantly evolving landscape of employment management, the introduction of shift management systems has become a vital tool for many organizations. However, recent observations show that while many businesses adopt systems like R-Shift by OM Network Corporation, a significant number of users struggle to fully leverage these tools in their daily operations. Recognizing this gap, OM Network has initiated a new customer success strategy to facilitate effective use of their shift management system.

Weekly Live Sessions for Real-time Support

Beginning now, OM Network is conducting weekly live broadcasts titled "Weekly Live! Now Here R" aimed at existing R-Shift users. Scheduled every Wednesday at noon for 15 minutes, these sessions focus on themes directly linked to the practical use of R-Shift. This innovative initiative is intended to address the critical issue of underutilization of the system’s features, that many users encounter post-implementation.

The essence of the program is not just about training users on system basics but about fostering a deeper understanding of how to harness the full capabilities of the software to achieve tangible results. Common user sentiments have highlighted challenges such as lack of clarity on how to apply the system effectively, reliance on manuals, and not realizing full operational capacity. With this initiative, OM Network aims to shift focus from mere implementation to ensuring a functional adoption that actually manifests in concrete business outcomes.

Convenient and Relevant Content Delivery

Each live session covers essential topics, including:

• - Explanation of basic operation points
• - Solutions to common operational hurdles
• - Updates on new features and how to utilize them
• - Examples of effective usage of AI chat functionalities

This carefully structured delivery provides users with crucial information exactly when they need it, enhancing their capacity to implement the system efficiently in their operations.

During the inaugural session, the focus was on “Bulk Registration of Monthly Shifts”. Users learned actionable steps to shorten shift creation time, strategically align employee deployment, and optimize shift registration. Feedback from attendees was overwhelmingly positive, with many expressing surprise at the newfound capabilities and how effortlessly they could incorporate these skills into their workflows.

A Partnership Beyond Tool Provision

At OM Network, the goal is not merely to sell a software solution, but to cultivate an enduring partnership characterized by continuous engagement and support. This entails actively listening to user feedback, adapting content based on their evolving challenges and interests, and exploring effective applications that lead to successful outcomes.

Moving forward, OM Network plans to refine the session topics based on user input collected during broadcasts, ensuring that the information provided remains relevant and beneficial. By creating a feedback loop, they aim not only to improve product offerings but also to enrich the user experience and drive results through collaborative efforts.

Company Overview

Company Name: OM Network Corporation
Location: Niigata City, Niigata Prefecture
CEO: Mr. Shinya Yamagishi
Business Focus: Development of operational systems, Shift Management System "R-Shift"
Website: OM Network Website

Om Network continues to innovate and adapt to the needs of its users, showcasing the importance of not only having tools in place but also ensuring that they are used to their fullest potential for a successful operational environment.