New App from Secom Enables Employees to Report Customer Harassment via iPhone and Apple Watch
In response to the growing issue of customer harassment, Secom Co., Ltd., headquartered in Shibuya, Tokyo, has unveiled a specialized application designed for iPhone and Apple Watch. This innovative app allows employees facing customer harassment to quickly notify their supervisors while simultaneously recording audio. The app aims to enhance the safety and well-being of workers in various environments, such as retail stores or client visits.
Beginning October 2023, Secom will initiate a pilot program, with a full release aimed for July 2026. When an employee encounters harassment, they can use the app to alert their manager by simply tapping a button. This action immediately starts recording the incident while providing the supervisor with real-time access to the employee's location and the audio captured. This feature ensures that the management can respond promptly and effectively to the situation.
One of the key challenges faced when dealing with customer harassment has been the difficulty in confirming the particulars of incidents after they occur. Features of the new app address this issue head-on. All recorded audio data is securely stored in the cloud, allowing both employees and management to refer back to it for accurate fact assessment and to make informed decisions regarding future strategies. The app also creates an access log to help monitor any unnecessary playback of these audio files.
In scenarios where a supervisor is unavailable to respond, employees can directly request assistance from Secom's operators. These trained professionals will assess the situation by reviewing the employee’s status and location, enabling them to take appropriate actions, which could include dispatching emergency personnel or contacting law enforcement if necessary.
Secom’s parent company has leveraged its extensive technical prowess and experience in security solutions to ensure the provision of ‘uninterrupted peace of mind’ for customers.
1. Accessibility for Reporting:
Employees can report harassment incidents anytime, anywhere, using the app on their iPhone or Apple Watch. The user-friendly interface ensures that a single tap alerts the supervisor while automatically initiating audio recording. Furthermore, employees are notified once their manager sees the alert, enhancing accountability.
2. Secure Cloud Storage:
All recorded audio is safely managed within the cloud, making it easily accessible for verification by supervisors or the company later. This significantly reduces the onus on both parties during investigations and allows for objective situation analysis based on factual data. The system tracks access history to prevent unauthorized replay of recordings.
3. Emergency Assistance from Secom:
If supervisors are unavailable, either the employee or the supervisor can contact Secom for immediate support. Operators verify the employee's geographic coordinates and circumstances, facilitating necessary interventions, whether it be dispatching emergency responders or engaging law enforcement.
4. Daily Health Monitoring:
The app features an additional function that allows employees to report their daily physical condition using icons like ‘Good,’ ‘Normal,’ or ‘Bad.’ This lets supervisors stay informed, fostering a workplace environment that promotes mental and physical well-being through regular check-ins, especially beneficial for employees with limited office presence.
Secom aims to transform worker safety measures in response to the ongoing challenges presented by customer harassment. Aside from the main application, Secom has also launched additional services targeted at curbing customer harassment:
1. AI Behavior Detection System: This uses AI to identify dangerous behaviors through surveillance footage, alerting security personnel promptly.
2. Interactive Security Services: Security systems that utilize remote monitoring of surveillance feeds to address crises in real-time based on immediate alerts from employees.
3. CocoSeco: A portable security device equipped with GPS, able to notify Secom's operation center in emergencies.
The launch of this app marks a significant step towards facilitating safer work environments and protecting employee welfare against the rising tide of customer harassment in various industries. The collaboration with Apple Inc. for technical support underscores the app's commitment to leveraging cutting-edge technology for maximized effectiveness and user experience.
Beginning October 2023, Secom will initiate a pilot program, with a full release aimed for July 2026. When an employee encounters harassment, they can use the app to alert their manager by simply tapping a button. This action immediately starts recording the incident while providing the supervisor with real-time access to the employee's location and the audio captured. This feature ensures that the management can respond promptly and effectively to the situation.
One of the key challenges faced when dealing with customer harassment has been the difficulty in confirming the particulars of incidents after they occur. Features of the new app address this issue head-on. All recorded audio data is securely stored in the cloud, allowing both employees and management to refer back to it for accurate fact assessment and to make informed decisions regarding future strategies. The app also creates an access log to help monitor any unnecessary playback of these audio files.
In scenarios where a supervisor is unavailable to respond, employees can directly request assistance from Secom's operators. These trained professionals will assess the situation by reviewing the employee’s status and location, enabling them to take appropriate actions, which could include dispatching emergency personnel or contacting law enforcement if necessary.
Secom’s parent company has leveraged its extensive technical prowess and experience in security solutions to ensure the provision of ‘uninterrupted peace of mind’ for customers.
Key Features of the App
1. Accessibility for Reporting:
Employees can report harassment incidents anytime, anywhere, using the app on their iPhone or Apple Watch. The user-friendly interface ensures that a single tap alerts the supervisor while automatically initiating audio recording. Furthermore, employees are notified once their manager sees the alert, enhancing accountability.
2. Secure Cloud Storage:
All recorded audio is safely managed within the cloud, making it easily accessible for verification by supervisors or the company later. This significantly reduces the onus on both parties during investigations and allows for objective situation analysis based on factual data. The system tracks access history to prevent unauthorized replay of recordings.
3. Emergency Assistance from Secom:
If supervisors are unavailable, either the employee or the supervisor can contact Secom for immediate support. Operators verify the employee's geographic coordinates and circumstances, facilitating necessary interventions, whether it be dispatching emergency responders or engaging law enforcement.
4. Daily Health Monitoring:
The app features an additional function that allows employees to report their daily physical condition using icons like ‘Good,’ ‘Normal,’ or ‘Bad.’ This lets supervisors stay informed, fostering a workplace environment that promotes mental and physical well-being through regular check-ins, especially beneficial for employees with limited office presence.
Secom aims to transform worker safety measures in response to the ongoing challenges presented by customer harassment. Aside from the main application, Secom has also launched additional services targeted at curbing customer harassment:
1. AI Behavior Detection System: This uses AI to identify dangerous behaviors through surveillance footage, alerting security personnel promptly.
2. Interactive Security Services: Security systems that utilize remote monitoring of surveillance feeds to address crises in real-time based on immediate alerts from employees.
3. CocoSeco: A portable security device equipped with GPS, able to notify Secom's operation center in emergencies.
The launch of this app marks a significant step towards facilitating safer work environments and protecting employee welfare against the rising tide of customer harassment in various industries. The collaboration with Apple Inc. for technical support underscores the app's commitment to leveraging cutting-edge technology for maximized effectiveness and user experience.
Topics Consumer Products & Retail）
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