#Japan #Tokyo #Automation #Payn #Tobu Hotel

Introduction

In a significant move towards modernization, Tobu Hotel Management has integrated an innovative tool known as "Payn" into its operations. This platform automates the processes related to the recovery of cancellation fees, a task that has long been a headache for many in the hospitality industry.

The Challenge of Cancellations

The hospitality sector, particularly hotels and restaurants, frequently faces several challenges surrounding cancellations. Issues such as no-shows (where customers fail to show up without prior notice), the burdensome tasks of billing for cancellation fees, and instances where customers refuse to pay those fees have historically caused immense operational difficulties.

To tackle these widespread problems, Payn Inc. was established in March 2022, and the automated cancellation fee recovery system was launched in October of the same year. Since then, a variety of businesses have started utilizing this platform.

Testimony from Tobu Hotel Management

According to Takuya Sagara, the Accommodation Reservation Manager at Tobu Hotel Management, the transformation brought about by Payn has been nothing short of revolutionary. He noted, "The ingrained belief that recovering cancellation fees is difficult has changed completely in just a few months."

Tobu Hotel Management, known for its flagship brand hotels and partnerships with global hotel chains, began the implementation of Payn at their Narita Tobu Hotel Airport. This specific location, characterized by a large number of rooms and frequent cancellations, served as the ideal testing ground. The successful recovery records achieved through this integration are prompting plans for further implementation in urban hotels across Tokyo.

Seamless Integration

One standout feature of Payn is its seamless data integration with existing customer management systems. Users without advanced IT skills can easily operate the platform, eliminating the tedious manual entry of billing information. Takuya explained that billing can now be completed with just a few clicks, praising the functionality as a remarkable tool that enhances productivity.

Having transitioned through various roles in the hotel industry, including banquets, sales, and food & beverage, Takuya expressed his astonishment at how Payn transformed his long-held belief about the difficulties of fee collection. He noticed a significant cycle where the lack of requesting payments led to a continuous trend of cancellations, which was counterintuitive.

The Hard Truth about Cancellation Fees

For many, the process of claiming cancellation fees has been seen as a daunting task. It requires significant time and effort and is often met with resistance. However, Takuya highlighted that when automated systems like Payn are employed, the process becomes straightforward, adhering strictly to the prescribed procedures for billing and collection.

The COVID-19 pandemic drove businesses to reevaluate their operational efficiencies and redefine their attractiveness to customers. Although the current situation presents challenges such as a rising yen and labor shortages, it also offers a window of opportunity to dismantle outdated customs in the industry.

"If I meet colleagues who are still struggling with no-shows, I would confidently encourage them to try Payn," Takuya concluded, emphasizing the positive impact it has had on their operational efficacy.

Conclusion

With its significant potential to revolutionize how cancellation fees are handled in the hospitality industry, Payn stands out as a beacon of innovation, signaling a new era where efficient operations and customer management go hand in hand. As businesses continue to seek effective solutions, Payn's automated system promises to deliver not just operational relief but also enhanced revenue recovery.

For more insights into this transformative technology, visit Payn’s official website.