#Japan #Chiba #HelpDog #Noco #Self-Support

Unveiling HelpDog at Sales & Digital Marketing Week 2025

Noco Inc., headquartered in Chuo-ku, Tokyo, is excited to announce its participation in the Sales & Digital Marketing Week 2025, taking place from October 22-24, 2025, at Makuhari Messe. At this dynamic event, Noco will introduce its groundbreaking self-support system called HelpDog, which has achieved a remarkable 60% reduction in customer inquiries.

The increasing demands for efficient customer support have become a pressing challenge for many companies. Long response times and high operational costs can lead to increased workloads for employees and a decline in customer satisfaction. Recognizing this, both customer and employee support efficiency has become paramount, promoting the need for self-service solutions. HelpDog addresses this critical need by enabling users to resolve their queries independently in a seamless manner.

What is HelpDog?

HelpDog combines FAQ websites, AI chatbots, and contact forms into a singular integrated self-support system. Users can access the same knowledge base regardless of the entry point—whether searching the FAQ, chatting with the AI, or using automated suggestions in contact forms. This seamless integration allows users to confidently navigate their questions without confusion, leading to faster resolutions.

For companies using HelpDog, there’s no longer a need to manage separate channels of information. Knowledge can be updated centrally, mitigating inconsistencies and ensuring that support is always provided with the latest information. This leads to a dual benefit: a significant reduction in inquiries and improved operational efficiency.

Noco’s participation in this event aims to expand the adoption of HelpDog across various industries. We encourage those involved in support operations to experience HelpDog firsthand, allowing them to grasp the potential of AI in reducing inquiries and enhancing operational efficiencies. Noco is committed to continuously advancing the functionality of HelpDog, creating a reliable framework to solve both customers’ and employees’ uncertainties without delay.

Discover HelpDog at the Expo

The exhibition, Sales & Digital Marketing Week 2025, is organized by RX Japan Ltd. Visitors can interact with HelpDog directly at our booth, where they can experience firsthand its integrated self-support capabilities and how it has successfully reduced inquiries by up to 60% for our clients. We will showcase actual case studies and demonstrate how users can easily find solutions from any entry point.

Additionally, we will have opportunities for support professionals to discuss challenges they face and visualize the potential of incorporating HelpDog into their operations.

About Noco Inc.

Founded in May 2017, Noco Inc. is dedicated to bridging the gap between companies and their customers by transforming all feedback into value. Our mission is to deliver cutting-edge technology that resolves users' inquiries and challenges. Through HelpDog and our manual creation tool, HelpDog Manual, we substantially assist businesses in reducing inquiries while improving efficiency and customer experience.

Noco is committed to realizing a “Help Infrastructure” that ensures everyone has seamless access to information and can act without hesitation. Find out more about Noco Inc. at our corporate site here. For further details about HelpDog, visit HelpDog's official site.