#China #Commercial Vehicles #Yutong Bus #Zhengzhou #EnRoute+

Yutong Bus Unveils EnRoute+ Service and Technology Solutions

Yutong Bus, a leading Asian manufacturer of commercial vehicles, recently launched the EnRoute+ service during a customer value exploration tour in Central Asia. This initiative is designed to elevate the standards of commercial vehicles by focusing on customer value through cutting-edge technology solutions and long-term partnerships rather than merely competitive pricing.

Li Haifeng, the General Manager of Yutong Bus for Central Asia, emphasized the company’s commitment to shifting customers from a price-first mentality towards a comprehensive, technology-driven partnership approach. He stated that this shift is crucial in the wake of increasing global competition.

The EnRoute+ Framework: Six Pillars of Reliable Support

EnRoute+ is structured around six core pillars that offer tailored solutions meeting fleet requirements:

1. Direct Manufacturer Support: Yutong staff provide local assistance 365 days a year, ensuring professional and efficient support throughout the vehicle's lifecycle.
2. Quick Response and Effective Solutions: Customers can swiftly contact Yutong for emergency assistance through the LINK+ platform or a dedicated service hotline, ensuring rapid and effective solutions.
3. Full Transparency: The service offers real-time tracking of service requests, updates on progress, and post-service evaluations through the Link+ digital ecosystem.
4. Guaranteed Original Parts: A two-tier spare parts network ensures prompt delivery of certified parts, backed by a 15-year worry-free supply guarantee and comprehensive quality assurance.
5. Critical Event Assurance: Specialized service teams and tailored emergency plans are deployed to ensure flawless operation during critical events or competitions, adhering to strict protocols.
6. Custom Maintenance Plans: Proactive, tailored solutions optimize fleet availability, reduce operating costs, and provide thorough support through preventive maintenance and remote service management.

The localized service approach has already yielded measurable successes. In Kazakhstan's capital city, Astana, a public transport operator manages 620 Yutong buses, including 120 electric vehicles. Concerns regarding after-sales support have been alleviated through Yutong’s international service package, which employs smart diagnostics to predict failures and decrease operational costs.

In Uzbekistan's capital, Tashkent, Yutong's electric buses have withstood extreme summer temperatures exceeding 40°C while maintaining stable performance. Comprehensive lifecycle solutions and continuous technical support have allowed the Tashkent transport authority to expand its fleet.

Drawing on decades of expertise in connectivity and new energy solutions, Yutong is committed to offering data-driven service solutions. By integrating global networks, advanced analytics, and intelligent platforms such as LINK+, OVAS, and Intelligent Vehicle Cloud, Yutong is creating life-cycle-oriented ecosystems worldwide that enhance efficiency, foster innovation, and ensure a customer-centric focus.

For more information, visit Yutong's website.