#Japan #Kobe #ENSOU Chatbot #Digeon #Sakura KCS

Introduction

In a significant move towards enhancing internal communication, Sakura KCS has implemented Digeon’s ENSOU chatbot service. The partnership reflects a growing trend in which companies are leveraging AI technology to streamline operations and improve information management.

Background of the Initiative

Sakura KCS, a leading comprehensive information service provider within the SMBC Group, has been facing challenges in managing the increasing volume of internal inquiries. The company serves various sectors including finance, public service, and private businesses, which has led to an overload in its information systems department. Issues such as reliance on individual employees for knowledge and ensuring uniform quality of responses have become apparent.

To address these challenges, the company has turned to generative AI technology to automate responses and improve efficiency. With the support of Digeon, a Kobe-based AI startup, they have successfully implemented a secure Retrieval-Augmented Generation (RAG) system, enabling high-accuracy automated responses based on internal documents.

Implementation Details

Sakura KCS has successfully established a RAG environment using the ENSOU chatbot to manage FAQs, regulations, and operational manuals. Since its introduction, the chatbot has expanded its application beyond just answering internal inquiries. It now assists employees in various tasks such as translation, document creation, error code investigation, and coding due to its user-friendly nature.

Automated Responses

The implementation has led to the automation of over 500 inquiries per month, significantly reducing the administrative load on employees. Approximately 500 staff members rely on the chatbot in their daily operations, fostering a cycle of efficiency where data updates enhance response accuracy, lessening inquiry frequency, and overall improving workplace productivity.

Knowledge Sharing

One of the standout benefits of the ENSOU chatbot is its ability to centralize previously fragmented knowledge within the organization. The transition from tacit knowledge held by veteran employees to organized, accessible data for the entire workforce is a major step in promoting internal knowledge sharing.

Customer Feedback

Comments from Sakura KCS Executives

Masahiro Niimi, Executive Officer and CISO - Tackling the issue of knowledge reliance has always been crucial from a management perspective. The ENSOU chatbot has alleviated our burden of addressing repetitive inquiries, allowing teams to focus on more essential tasks. We are actively working on converting tacit knowledge into explicit knowledge usable by AI.

Hideyuki Umeki, Group Leader, Information Systems Department - Prior to the chatbot’s implementation, our team dealt with 10 to 20 inquiries daily per person regarding information systems. The ENSOU chatbot has automated many of these basic queries, leading to a significant reduction in switching costs for our employees. It has quickly become a trusted resource, evidenced by the many 'thank you' messages from my colleagues.

About ENSOU Chatbot

The ENSOU chatbot is specially designed for businesses seeking to step into the world of generative AI. It addresses critical issues such as literacy disparity among employees—many struggle to envision how AI can fit into their workflows, making prompt creation challenging.

Security is also a prime concern; unlike conventional generative AI services that may expose sensitive information through data input, the ENSOU chatbot offers a secure environment for company-specific inquiries.

Moreover, ENSOU ensures seamless integration with internal documentation, efficiently navigating critical business aspects that require prompt resolutions.

The services come with features including template prompts and user dashboards for organizational integration. Users can engage with the chatbot through a free plan with no credit card requirements, allowing anyone to experience its capabilities instantly. Simply registering grants access to the full features of the RAG architecture.

Company Overview

Sakura KCS

• - Name: Sakura KCS Co., Ltd.
• - Location: 21-1 Harimaguchi, Chuo Ward, Kobe City
• - Representative: Takaki Kato, President
• - Founded: March 1969
• - Business: System construction, management, and equipment sales
• - Website: sakura KCS

Digeon

• - Name: Digeon Co., Ltd.
• - Location: 5F, Sannomiya Denden Building, 64 Naniwa-cho, Chuo Ward, Kobe City
• - Representative: Yuta Yamazaki, President
• - Founded: October 2020
• - Business: Development and provision of enterprise generative AI solutions, including the ENSOU chatbot
• - Website: Digeon