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Introducing Agentic Evaluations by Galileo

Galileo, a prominent AI Evaluation Platform, has made a significant stride in AI development by launching Agentic Evaluations—a groundbreaking solution aimed at aiding developers in assessing and enhancing the performance of AI agents that leverage large language models (LLMs). This innovative service equips developers with essential insights and tools to improve agent effectiveness thoroughly, ensuring that these agents are ready for deployment in real-world applications.

Understanding the AI Agent Landscape

With the progression of technology, AI agents have emerged as autonomous systems capable of executing a variety of tasks through LLM-driven planning. Industries are experiencing a revolution as these agents automate complex, multi-step processes, significantly boosting efficiency and productivity across sectors like customer service, education, and telecommunications. Recent statistics reveal that nearly 50% of companies have already integrated AI agents into their operations, while an additional 33% are keenly investigating such solutions. Notable companies, including Twilio, ServiceTitan, and Chegg, are harnessing the capabilities of AI agents to facilitate interactive, multifaceted engagements that provide palpable value.

The Challenges Developers Face

Despite the potential benefits, the development and assessment of AI agents pose unique challenges that current evaluation tools often overlook. The core complexities reside in:
1. Non-deterministic Paths: LLM planners can opt for multiple action sequences in response to user requests, complicating the evaluation frameworks traditionally applied.
2. Increased Failure Points: Complex workflows mandate visibility throughout multi-step and parallel processes, requiring holistic evaluations of entire sessions.
3. Cost Management: Balancing performance amidst the necessity for multiple calls to different LLMs is crucial for cost-effectiveness.

As the roles of agents expand to include more intricate and impactful tasks, the potential ramifications of errors become increasingly severe.

Unveiling Agentic Evaluations

In response to these challenges, Galileo has developed Agentic Evaluations, an all-encompassing framework that facilitates both system-level and detailed analyses, allowing developers to craft reliable, resilient, and high-performing agents.

Key Features Include:

• - Comprehensive Visibility: Gain insights into entire agent workflows—from initial input through to final actions. With extensive tracing and visual aids, developers can swiftly identify inefficiencies and errors.
• - Agent-Specific Metrics: Utilize sophisticated and proprietary metrics tailored for evaluating agent performance at various levels. This encompasses assessments of tool selection quality, completion errors, and overall task success.
• - Cost and Latency Tracking: Monitor costs and latencies across sessions, ensuring optimal performance without compromising financial resources.
• - Seamless Integration: Supports well-known AI frameworks, including LangGraph and CrewAI, enhancing usability.
• - Proactive Analytics: Dashboards and alerts help developers detect systemic faults and derive actionable insights for continuous enhancement, including monitoring for failed tool calls.

Transformative Impact on the Industry

The esteemed partnerships at Galileo, composed of both startups and major enterprises, are already witnessing dramatic improvements. As stated by Vijoy Pandey, SVP/GP of Outshift at Cisco, “Rolling out AI agents without comprehensive measurement can be perilous. Galileo's innovative tools allow developers to evaluate agent behavior robustly, boost performance, and guarantee dependable operations, expediting their transition to production.”
Similarly, Surojit Chatterjee, Co-founder and CEO of Ema, emphasized, “Access to end-to-end visibility revolutionizes agent assessments, making them quicker and more straightforward, prompting a necessity for ongoing testing and enhancement.”

How to Access Agentic Evaluations

Galileo's Agentic Evaluations are now available to all users of the platform. For more details or to request a demo, visit galileo.ai.

About Galileo

Based in San Francisco, Galileo stands as a leading platform specializing in enterprise GenAI evaluation and observability. Leveraging Evaluation Foundation Models (EFMs), the platform supports diverse AI teams through the entire development lifecycle, from conceptualization to monitoring. Their offerings empower startups and Fortune 500 companies alike to hasten AI development. To learn more, visit galileo.ai.