TurningPoint Expands Workforce to Support Federal Agencies with Managed Mobility Solutions

TurningPoint Expands Its Workforce

In the backdrop of increasing scrutiny and budget challenges faced by federal agencies, TurningPoint has proactively bolstered its staffing to deliver effective managed mobility solutions. As governments revolve around ensuring efficiency and cost-effectiveness, many agencies are turning to managed services to ease resource constraints. TurningPoint’s comprehensive Managed Mobility solution caters specifically to these needs, offering a robust set of services that include access to multiple carriers, a user-friendly web portal, expert program management, and steadfast service desk support.

A Legacy of Trust and Efficiency

With over 20 years of experience, TurningPoint has established itself as a reliable partner for federal agencies, specializing in telecommunications and managed mobility solutions designed to enhance operational efficiency and security while minimizing costs. As David Hughes, co-founder and Managing Partner of TurningPoint points out, “The success of these programs rests on a deep understanding of our customers' unique environments and a commitment to excellence, which is proven by our CMMI-DEV Maturity Level 5 rating.” This highlights not only their quality assurance but also their dedication to understanding and adapting to the specific needs of each agency.

The Core Value Proposition

TurningPoint has centered its value proposition for government agencies around a series of key pillars:

1. Extensive Experience in Wireless Management: The company boasts a proven track record of managing a vast number of devices, including over 200,000 for a single federal agency. They capitalize on strategic sourcing and rate plan optimization, ensuring agencies receive the best value available in the marketplace.

2. Proactive Contract Management: Maintaining optimal contracts is crucial. TurningPoint’s approach ensures that clients benefit from the latest technology and most effective coverage. This includes keeping inventory and pricing competitive and current.

3. Comprehensive Telecommunications Expense Management (TEMS): Their innovative Network Inventory and Optimization Solution (NiOS) allows for complete device lifecycle management. Notably, it offers detailed billing reconciliation, executive dashboards, and robust reporting capabilities, facilitating a transparent management process for federal agencies.

4. A Secure, Centralized Management Portal: The NiOS platform provides a secure web-based portal that is designed to work seamlessly across multiple carriers. By adhering to stringent federal security standards, such as FedRAMP and FIPS 140-2, agencies can trust that their data and operations are secured effectively.

5. Expert Service Desk Support: Handling an impressive volume of calls and tickets, TurningPoint demonstrates excellent service capabilities, managing a large federal customer’s help desk, which averages around 3.8 million calls and resolves more than 11,000 tickets monthly. This effort ensures that critical operations continue without interruption.

6. Seamless Transition Services: TurningPoint has proven adept at executing seamless transitions for large-scale telecommunications contracts, which is vital when agencies are shifting their service providers.

7. Advanced Mobile Device Management (MDM): The tiered MDM support includes provisioning, policy enforcement, and application management—critical for maintaining efficient and secure mobile operations across various agency environments.

8. Commitment to Wireless Security: Security is paramount for any managed service. TurningPoint is committed to robust security across its wireless and telecommunications solutions, achieving high-level ratings in compliance from federal IT security standards to ensure that all services meet rigorous security requirements.

Continuing to Lead in Innovation

By integrating its depth of expertise in Managed Mobility, Help Desk solutions, Telecommunications Expense Management, and System Integration, TurningPoint remains a strategic ally for government agencies. They facilitate opportunities for cost savings, improved program efficiency, and quick access to innovative telecommunications tools.

About Turning Point Global Solutions

TurningPoint is recognized for its innovative software engineering and IT services tailored for both governmental and commercial sectors. With a strong emphasis on program management and telecommunications expense management, they leverage a unique blend of industry expertise and technology to achieve meaningful results for clients. Their commitment to excellence reinforces their appraised CMMI Maturity Level 5 for developmental processes and Level 3 for services, alongside multiple certifications for quality and IT service management.

For more information about TurningPoint and its offerings, visit tpgsi.com.