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Flex Dental Solutions Introduces FlexVerification

In an industry where time is critical, dental practices often struggle with the cumbersome task of insurance verification. Recognizing this challenge, Flex Dental Solutions has rolled out a groundbreaking tool called FlexVerification aimed at enhancing the insurance verification process for dental teams using Open Dental. This innovative solution is designed to provide easier management of insurance checks and greater control over patient records.

The Need for Efficient Insurance Verification

According to the 2024 CAQH Index, completing a manual dental eligibility and benefits verification takes an average of twelve minutes per transaction. Furthermore, the 2024 Revenue Cycle Denials Index highlights that registration and eligibility issues were the primary reasons for claims denials, making up 24% of total denials for hospitals. These statistics illustrate the pressing need for more efficient verification processes in dental practices.

Features of FlexVerification

FlexVerification blends automated eligibility checks with a unique feature called VerifySync. This allows dental teams to compare responses obtained from insurance portals with existing data within Open Dental. With this feature, practitioners can selectively update relevant fields in their patient records, thereby ensuring accuracy without unnecessary manual data entry.

Key features include:

• - VerifySync: A side-by-side comparison tool that shows current data from Open Dental in conjunction with insurance portal responses. This enables teams to maintain control over what gets updated.
• - Connection Alerts: In-app notifications that inform users when an insurance portal login requires attention, mitigating potential verification delays.
• - Updated Verification Report: A consolidated queue that displays each patient’s review status, supplemented by daily alerts when verifications are ready.

Craig Cormack, General Manager of Flex Dental Solutions, stated, "Front desk teams have always faced a dilemma between handling insurance verification manually or relying on automated tools that still require manual updates. With FlexVerification, we've taken a step to automate the checking process while putting the control back in the hands of dental teams."

Katie Walters, Group Product Manager, added that they rebuilt FlexVerification with an emphasis on visibility and reliability. Teams can track insurance portal responses, confirm existing data, and make necessary updates with immediate feedback regarding portal connectivity.

Customer Support and Availability

To ensure a smooth transition, new and returning clients to the Flex platform will benefit from comprehensive setup support services provided by the Flex training team. This includes on-demand walkthroughs and monthly webinars designed to optimize user experience.

Currently, FlexVerification is available for Open Dental practices throughout the United States, making it easier for dental teams to tackle the upcoming January benefits season with preparedness and confidence. For interested practices, a demo can be arranged through the Flex website.

About Flex Dental Solutions

Founded in 2018 by a practicing dentist, Flex Dental Solutions provides a comprehensive platform designed specifically for Open Dental users. Acting as an authorized integration partner, Flex serves thousands of dental practices across North America with a suite that includes patient communications, online scheduling, insurance verification, real-time analytics, and payments— all seamlessly integrated into Open Dental. By alleviating administrative burdens, Flex aims to enhance treatment acceptance rates and streamline the payment process for dental professionals.

For additional information on FlexVerification or other offerings, interested parties are encouraged to visit flex.dental.