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Grow Financial Credit Union Partners with MANTL

In a strategic move towards enhancing customer experience, Grow Financial Credit Union has chosen to expand its collaboration with Alkami Technology, Inc. by incorporating MANTL’s Onboarding Account Opening Solution into its operations. This initiative is aimed at revolutionizing the way members open retail accounts both digitally and in-person, striving for efficiency and ease of use.

The Vision Behind the Partnership

As part of its commitment to making banking intuitive and accessible, Grow Financial is taking a significant step forward. Jared Barr, the Chief Experience Officer at Grow Financial, emphasizes the credit union’s dedication to reducing friction in the banking experience. Barr stated, “At Grow Financial, our goal is to make banking easier and more intuitive for our members.” With the adoption of MANTL, the credit union aims to streamline account opening processes, whether it's through online platforms or in-branch interactions.

This integration is designed to allow members to open new deposit accounts swiftly—within five minutes online and ten minutes in-branch. Existing members will benefit from an even easier option to create additional accounts with just a few clicks, enhancing overall customer satisfaction.

Technological Alignment

The partnership with MANTL not only focuses on member experience but also aims to bolster internal efficiencies. The goal is to empower staff with tools that lead to quicker, more informed service while maintaining a personalized connection with members. This seamless integration of technology supports Grow Financial’s broader mission of aligning strategy with member needs, ensuring that the institution meets consumers wherever they choose to engage—be it online, in branches, or in community settings.

Taylor Adkins, Vice President of Product Management at Alkami, remarked on the significance of this collaboration, stating, “Grow Financial exemplifies the forward-thinking institutions redefining digital banking.” Adkins highlighted that by adopting MANTL, Grow Financial is unifying the account opening journey with digital banking, thus creating a cohesive user experience.

A Commitment to Excellence

Building on a reputation for innovation, Grow Financial is committed to advancing in the realm of digital banking. The credit union serves nearly 300,000 members across 26 locations in West Central Florida and South Carolina, providing a range of personal and business banking services. This new initiative reflects the institution’s ongoing efforts to evolve its service offerings while emphasizing a member-first approach.

Alkami, recognized for its outstanding mobile banking platform experiences by J.D. Power in both 2024 and 2025, supports a future-focused strategy known as Anticipatory Banking. This concept empowers banks and credit unions to use data strategically, enhancing customer engagement and satisfaction over time.

Grow Financial is more than just a traditional credit union; it aims to cultivate growth within communities and for its members. By leveraging technology to support its members’ banking needs, it showcases a commitment to innovation in the financial sector, reinforcing that its mission is to make banking efficient, accessible, and beneficial for all members.

Conclusion

With MANTL’s onboarding solution, Grow Financial is positioned to significantly improve the banking experience for its members, continuing its legacy as a member-centric institution. In an era where technology drives customer interactions, this partnership exemplifies how innovation can pave the way for enhanced services in the financial sector, ultimately benefiting all stakeholders involved.

For those interested in learning more about how to make banking easier and more accessible, Grow Financial’s updates are an important development worth following. The integration of modern technology is not just a trend but a necessary evolution in meeting the ever-changing demands of members and the financial services industry as a whole.