#Japan #Tokyo #Customer Service #Study Abroad #EF Education

EF Education First Earns Recognition in Customer Service

EF Education First (EF), an international educational institution based in Switzerland, has made headlines by being honored in the 2026 rankings for Best Customer Service in both the United States and the United Kingdom. This year, the rankings are notably significant, with EF International Language Campuses achieving remarkable scores, being placed second in the UK with a score of 90.44 and third in the US with a score of 86.83.

Established in 1965, EF has been a pioneering force in language education, supporting students across over 110 countries. The latest accolades reflect not only the quality of their educational programs but also the outstanding customer service provided to students and their families. As noted by Simon Cunningham, the Quality & Customer Service Director of EF Language Schools, the decision to study abroad is monumental for students and their families, and it’s a responsibility EF takes seriously. The high satisfaction rate recorded during the last summer is particularly noteworthy, with many teachers and staff contributing to this success through their direct engagement with students.

The Best Customer Service rankings are curated by Statista, based on independent surveys involving over 200,000 consumers who utilized various services over the past three years. The rankings take into account multiple criteria, including recommendation likelihood, quality of communication, professionalism, service range, customer-oriented attitude, and accessibility.

Detailed rankings for the United States and the UK can be found here for the US and here for the UK.

Awards in Design

In addition to customer service accolades, EF Auckland has also made a mark by winning two silver awards at the New Zealand Designers Institute's Best Design Awards. The awards are in the categories of Private, Public & Institutional Space and the Color Award (Spatial Design). These achievements underscore EF's commitment to creating inspiring learning environments that foster community building and enhance the learning experience.

Fiona Kennedy, EF's Global Architecture and Design Leader, emphasizes that the design of each EF school originates from the cultural context of its location. They believe in creating unique environments rather than employing a one-size-fits-all template. The goal is for students to find inspiration and a sense of belonging as soon as they step onto campus.

Kennedy adds that balancing functionality with emotional appeal is a challenge. While traditional learning environments may focus solely on functionality, a well-executed design significantly improves students' learning experiences and interactions.

Rising Interest from Japanese Students

EF Auckland has recently seen a spike in inquiries from Japanese students, paralleling interest in Malta. Factors contributing to this trend include New Zealand’s safety, direct accessibility from Japan, and the perfect combination of urban living and natural beauty. During the Japanese summer break in July, the climate is favorable for concentrated studies, averaging around 15 degrees Celsius, making it an excellent time to study abroad due to affordable airfare.

The dual achievements of EF in customer service and design are testaments to its commitment to quality education that meets global standards. These accolades reflect over 60 years of dedication to providing outstanding educational experiences and support services.

About EF Education First

EF was founded in Sweden in 1965, with the mission of providing world-class education to individuals across the globe. With a presence in 114 countries and around 50,000 employees, EF operates more than 50 language schools directly managed to ensure uniform quality of education and support. In Japan, EF has been assisting students since 1973, offering comprehensive support from counseling to post-return career development.

For more information, visit the official EF website here or check out their YouTube channel for student testimonials and experiences.

Conclusion

As EF continues to uphold its reputation as a leading global language education provider, it remains committed to opening up the world for students through quality educational experiences and unparalleled support services.