#Japan #Tokyo #Home Services #Air Conditioning #Aftercare

Understanding Consumer Sentiment on Air Conditioner Aftercare

In a recent survey conducted by Ouchi ni Pro, focused on the importance of aftercare following air conditioner cleaning, a noteworthy 90% of respondents identified it as critical. Among them, 30% expressed an even stronger sentiment by considering it "very important." This article delves into the findings of the survey, exploring consumer expectations and concerns in relation to aftercare services.

Survey Overview

The aim of the survey was to glean insights into consumer perceptions of aftercare related to air conditioner cleaning services. Conducted over the internet with 100 participants (36 men, 62 women), the survey sought to understand the significance of aftercare, potential anxieties regarding service delivery, and preferences for what aftercare should entail. The survey was carried out in December 2025 and monitored by Cloudworks.

Key Findings

1. Importance of Aftercare: When asked how they perceive the importance of aftercare in air conditioner cleaning, responses were overwhelmingly supportive.
- 30 respondents (30%) said it was "very important."
- 61 respondents (61%) considered it "somewhat important."
- Only 9 (9%) felt it was "not very important."
- Remarkably, none believed it was "not important at all."

2. Impact on Selection of Services: Participants were also queried about whether aftercare influenced their choice of service provider:
- 26 respondents (26%) stated that it would have a "very significant" effect.
- 63 (63%) answered "somewhat significant."
- Just 11 (11%) indicated that it would have "little to no impact."

3. Expectations from Aftercare: When participants were asked what they expect from aftercare services, several options were available:
- 69 respondents (69%) favored "response to dissatisfaction with cleaning results."
- 55 (55%) wanted a stated "operational guarantee period."
- An explanation of how to maintain cleanliness of the air conditioner was desired by 45 respondents (45%).
- Others desired detailed explanations before and after cleaning, with 38 respondents showing interest in this aspect.

4. Desired Guarantee Period: Regarding what they felt was the ideal operational guarantee period after cleaning, the majority (40 participants, 40%) thought one month was optimal.

Consumer Concerns

While the survey indicated strong support for aftercare, it also highlighted significant apprehensions:

• - 49 respondents (49%) were unclear about the level of ongoing support they would receive.
• - 60 (60%) expressed anxieties regarding whether issues would be adequately addressed if they arose.
• - Many were wary of potential additional costs and transparency in service deliverance.

Conclusion

The survey underscores a growing recognition among consumers of the importance of aftercare in air conditioner cleaning services. As expectations continue to rise, businesses providing these services must equip themselves to address the outlined concerns effectively.

For those interested in reliable air conditioner cleaning services, Ouchi ni Pro offers an extensive platform where consumers can compare and select from numerous accredited service providers based on user reviews and service areas. As they aim to ensure a comfortable living environment, Ouchi ni Pro stands out by prioritizing trust and satisfaction through a broad spectrum of home service offerings.

With ongoing initiatives such as the review submission campaign, Ouchi ni Pro remains dedicated to enhancing service transparency and consumer confidence in home maintenance services.