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KDDI and Altius Link Online Seminar on Digital Transformation

On December 3, 2025, and January 14, 2026, Altius Link, in collaboration with KDDI, will host an enlightening online seminar titled, "What Changes Have Been Made in KDDI's Customer Center Through Digital Transformation?" This event aims to address the significant transformations in the contact center sector due to rapid digitization, showcasing not just the implementation of chatbots and generative AI but the challenges and solutions derived from these transitions.

Event Details

• - Date and Time: December 3, 2025 (Wednesday) / January 14, 2026 (Wednesday) at 1:00 PM - 2:00 PM (same content for both dates). Participants can select the date that is most convenient for them through the registration form.

Agenda

1. Introduction to KDDI's DX and AI Initiatives by Ken Noguchi, Deputy General Manager of KDDI's Customer Service Department.
This segment will delve deep into the impressive statistics achieved by KDDI's customer service center, including a chatbot usage rate exceeding 50% and a resolution rate of 85%. Ken will unveil the innovative efforts behind these results, discussing the challenges faced in managing around 2 million inquiries monthly and the underlying strategies that propelled KDDI to overcome them.

2. Operational Know-How for Success in Digital Contact Centers by Tomoki Nagata, General Manager of Altius Link’s DX Service Development Department.
Here, attendees will gain insight into what truly drives success in a digital contact center beyond technology alone. Tomoki will emphasize the importance of operational experience and knowledge gained from managing various contact center operations across different industries.

Event Format

This online seminar will be conducted via Microsoft Teams Town Hall, ensuring ease of access for all interested participants. The link for participation will be shared via email upon registration.

Registration Information

• - Registration Fee: Free of charge
• - Registration Deadline:

- For December 3, 2025, please register by December 2, 2025, by 5:00 PM.
- For January 14, 2026, please register by January 13, 2026, by 5:00 PM.
Click here to register

Please note that the program content is subject to change without prior notice. To ensure a smooth registration process, please refrain from using free email addresses, and only one registration is allowed per email address. For any queries or concerns, reach out to our administrative office at [email protected].

About Altius Link

Altius Link is a collaborative venture between KDDI and Mitsui & Co., focusing on providing comprehensive BPO services that support various business activities, including contact centers, back office processes, and IT solutions. As a firm dedicated to enhancing business transformation (BX), Altius Link combines high-value operations with cutting-edge technology, thereby contributing to society's sustainable development.

For more information about Altius Link, please visit our website or check out our service page.