#Switzerland #Salesforce #Zurich #Agentforce #Adecco Group

The Adecco Group Takes a Major Step in AI Technology

The Adecco Group, a global powerhouse in talent and technology services, has entered a significant new phase in its approach to using artificial intelligence (AI) with the recent announcement of a multi-year unlimited licensing agreement with Salesforce. This groundbreaking agreement aims to expedite the widespread deployment of agent-based AI capabilities, targeting key markets with the goal of having over 50% of its revenue bolstered by AI-supported operations by the end of 2026.

Transformative Partnership with Salesforce

In this agreement, Adecco gains unrestricted global access to Agentforce 360, Salesforce's comprehensive suite for agentic enterprises. This platform integrates applications, data, and AI agents, consolidating them onto a single trusted platform, streamlining workflows, and enhancing operational efficiency. This development not only expands the capabilities of Adecco's three core business units — Adecco, LHH, and Akkodis — but also facilitates the large-scale implementation of agent-based AI across various essential markets.

Adecco has already begun to see the benefits of this initiative in the UK, where AI agents from Agentforce 360 were integrated into pivotal recruitment processes. This integration is designed to free up time for more meaningful human interactions, thereby improving both customer service and candidate experiences. Early results have shown that the automation of routine tasks has led to a 15% reduction in processing time, increased hiring success rates, and reduced service delivery costs.

Accelerating Agent-Based AI Implementation

The rapid scaling of agent-based AI within Adecco is supported by a robust global operational model that includes integrated onshore delivery centers and nearshore and offshore hubs situated in key locations such as India, Poland, Mexico, and Morocco. By focusing on building strong human relationships through an omni-channel network that spans over 60 countries, Adecco aims to redefine the hiring landscape.

Denis Machuel, CEO of The Adecco Group, emphasizes that the company is committed to leading the charge in human-centered AI deployment. He states that “the unlimited access to Agentforce enables us to quickly scale proven, agent-based AI solutions globally and across brands, thereby enhancing the speed, quality, and reliability of our services. It allows our employees to concentrate on the human interactions that motivate them in their roles.”

Meeting Global Workforce Challenges

As the workplace evolves and becomes increasingly influenced by AI, Adecco acts as a strategic partner for its 100,000 customers, helping them realign their workforces to effectively integrate modern talent strategies that leverage AI technology. This partnership offers genuine value for clients, candidates, and employees alike.

In a parallel effort, Madhav Thattai, Senior Vice President and General Manager of Agentforce at Salesforce, notes that Adecco's transition from experimentation to full-scale implementation of agentic technology reflects the reliability and predictability that autonomous agents can deliver in a global business environment. “With Agentforce 360, Adecco is now equipped with an 'always-on' foundation to connect millions of job seekers with career opportunities, targeting to support 50% of its revenue through agents by the end of 2026,” adds Thattai.

Harnessing Data for Effective Recruitment

Leveraging Data 360, the trusted infrastructure for the corporate context of Agentforce 360, Adecco consolidates data from over 30 Salesforce instances and corporate systems into a unified candidate profile in real-time. This dynamic approach gives over 27,000 recruiting professionals the transparency they need to effectively match talent, prioritize engagements, and drive agent-based workflows on a global scale. The impending rollout of Agentforce Voice is expected to further boost efficiency, expediting placements and enhancing the experience for all candidates.

The next phase for the Adecco Group will focus on coordinating more agents in the UK, broadening its deployment in France and other critical regions, and extending agent-based capabilities to nearshore and offshore hubs. Smaller countries stand to gain higher competitiveness and improved quality in fulfilling customer requirements through this strategic expansion.

A Responsible Approach to AI and Innovation

Ultimately, The Adecco Group is dedicated to employing AI with a distinctly human-centered approach. The company is firmly committed to responsible and scalable AI innovation, continuously adapting its operational model to meet the evolving needs of customers and candidates worldwide. As part of this strategy, Akkodis and LHH are set to further develop their seamless recruiting processes, building on the methodologies pioneered by Adecco while making use of this strategic agreement.

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The Adecco Group stands at the forefront of shaping the future of work through talent and technology expertise, operating across 60 countries to enable sustainable employment and support organizations in optimizing their workforce.