Ureru Network Advertising Group Achieves Record High Customer Satisfaction Ratings

Unprecedented Customer Satisfaction Achievement

The Ureru Network Advertising Group, headquartered in Fukuoka, has made significant strides in customer satisfaction. Their subsidiary, Ureru Network Advertising Co., Ltd., recently conducted a customer satisfaction survey targeting users of their SaaS product, 'Ureru D2C Tsukuru', achieving an impressive average score exceeding 8 out of 10.

Sustained Survey Reliability

Many companies fail to maintain long-term customer satisfaction surveys, but at Ureru, six consecutive years of data collection have been instrumental in establishing a consistent and sustainable customer loyalty. Each year, they improve their services based on this data, which solidifies their position as a trusted partner in the industry.

High Levels of Customer Evaluation

The results from the rigorous ten-point scoring system indicate a high proportion of loyal customers, aligned with international NPS evaluations. Feedback from clients has praised their services for being "prompt and thorough" and has characterized their support as "exceeding expectations", further validating Ureru's competitive edge in the market.

Reduced Churn Rate and Increased Stock Revenue

The surge in customer satisfaction has directly contributed to a decrease in churn rates. This, in turn, supports the expansion of recurring revenues from their core business, 'Ureru D2C Tsukuru'. Their robust revenue model, which connects customer satisfaction with decreased churn, ongoing subscriptions, and profit accumulation, has become a stable growth driver for the company.

Strong Selling Know-How and Customer Loyalty

The Ureru Network’s competitive advantage does not solely derive from its exceptional selling methodologies and execution capabilities. They also emphasize a robust support system geared towards delivering results to customers and sharing successes collaboratively. This support transcends mundane customer interactions, functioning instead as a co-creator of success experiences, which further enhances customer retention and drives upselling opportunities.

Future Perspectives

Looking ahead, the group aspires to reach an average customer satisfaction score of 9 points. They plan to achieve this through optimized AI-driven support and accelerating problem-solving through data-driven methods. Such initiatives aim to elevate customer experience and strengthen their revenue foundation.

Shareholders and investors should keep a close watch on the evolution of Ureru’s "customer loyalty-based stable recurring revenue model" as it continues to grow and adapt to market needs.