#Japan #AI Solutions #Tokyo #Customer Support #Accelerate Technology

Accelerate Technology's Presence at the Next Contact Center Summit 2025

Accelerate Technology Inc., based in Shibuya, Tokyo, will be a key participant in the Next Contact Center Summit 2025, taking place on June 19-20, 2025. Organized by Rick Telecom Inc., this seminar is a gathering of leaders in the contact center industry, aiming to discuss pivotal points that will shape the future of the sector.

The overarching theme of this year's summit is “Exploring CX & EX Reform Directions in the Age of AI Agents.” The event will critically assess the future role of contact centers from various angles, providing insights and fostering discussion amongst industry veterans.

Session Details from Accelerate Technology

Accelerate Technology will host a session titled “Customer Support Transformation: Utilizing AI Across Various Work Scenarios” at slot D1-2. In this session, the company aims to address the common challenges faced by contact centers today, such as training new staff, reliance on individual knowledge, and workforce shortages.

Key Areas of Focus

Using the synergy of Knowledge and AI, Accelerate Technology plans to delve into five specific work scenarios to demonstrate practical solutions:
1. AI-Supported Training for New Employees: Utilizing AI to facilitate simulated training experiences.
2. Automated Summary Generation from Interaction Histories: Creating customer summaries based on past interactions.
3. Automated FAQ and Manual Generation using AI: Streamlining the creation of FAQs and operational manuals.
4. Scenario-less Chatbots using Web Information: Implementing chatbots that leverage online resources to provide customer support.
5. Automated Reporting of Customer Interaction Data: Generating data-driven reports automatically from customer interactions.

Session Schedule

D1-2: Solution Session 2

• - Date: June 19, 2025
• - Time: 15:50-16:10
• - Presenter: Sakura Muto, AI Utilization Advisor, Accelerate Technology

Event Overview

• - Name: Next Contact Center Summit 2025
• - Theme: Exploring CX & EX Reform Directions in the Age of AI Agents
• - Dates: June 19-20, 2025, from 10:30 to 17:00
• - Organizer: Rick Telecom Inc. & Call Center Japan Editorial Team
• - Format: Online
• - More details and applications: Next Contact Center Summit 2025

About Accelerate Technology Inc.

Founded in 2001 under Fujitsu's venture establishment system, Accelerate Technology provides IT solutions designed to enhance productivity through SolutionDesk, their flagship platform that empowers businesses by leveraging knowledge and AI. With over 20 years of expertise in knowledge management as a specialized vendor, the company boasts robust technical prowess rooted in their extensive experience and knowledge management practices. Their ongoing commitment to integrating AI in knowledge management remains a core strength of the organization.