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RedMane's Strategic Involvement in Medicaid Modernization

On February 5, 2026, RedMane Technology declared its vital role in a collaborative initiative spearheaded by the Centers for Medicare & Medicaid Services (CMS). This partnership also includes several notable eligibility and enrollment technology providers who aim to support state governments in the significant task of modernizing their Medicaid systems. The new strategy comes in response to the Working Families Tax Cut (WFTC) legislation (Public Law 119-21) and is designed to be both cost-effective and sustainable.

This collaboration emphasizes the importance of reusing proven technological solutions rather than beginning from scratch. RedMane is actively participating in roundtable discussions organized by CMS, which focus on creating a shared vision for the modernization of eligibility and enrollment processes. The approach revolves around collective effort, asset reuse, and the quick implementation of effective solutions.

Harnessing Technology to Simplify Processes

A crucial component of this collaborative effort is RedMane's IntelliCoach solution. This innovative tool is intended to streamline the processes of eligibility and enrollment by guiding citizens and caseworkers through various interactions. These interactions include interviews, handling incoming calls and messages, processing renewals and reapplications, and adjusting to any changes in circumstances. The IntelliCoach not only enhances the completeness and accuracy of information collected but also significantly lessens the administrative burden on state agencies.

A Wealth of Experience in Health and Human Services

With a robust history of over 25 years in supporting health and human services agencies, RedMane has an extensive track record in managing eligibility and enrollment activities. The company has experience working with five Medicaid programs across several states, including South Dakota, Missouri, Alaska, Puerto Rico, and the U.S. Virgin Islands. Such varied engagements provide RedMane with deep insights into how to create solutions tailored to the unique requirements of diverse jurisdictions.

Through this collaboration led by CMS, RedMane is committed to offering its IntelliCoach technology to facilitate modernization efforts without the necessity for states to overhaul their core systems. The design of IntelliCoach allows for the integration of modern citizen engagement practices with existing eligibility infrastructure. This integration helps state agencies operate more swiftly, mitigating risks and utilizing public resources more effectively.

Commitment to Supporting States Efficiently

Jeff Dolan, U.S. General Manager of Public Sector at RedMane, articulated the agency's commitment, stating, "States are being asked to modernize quickly while continuing to deliver critical services. Our goal is to make that process easier and more affordable by leveraging proven technology and decades of eligibility experience to help agencies move forward without starting over." This emphasis on efficiency speaks volumes about RedMane's approach to supporting state governments during this transitional period.

About RedMane Technology

Founded in 2000, RedMane Technology specializes in providing solutions that assist health and human services organizations in implementing, optimizing, and modernizing systems related to child welfare, child support, and critical case management. Their portfolio also includes systems for benefits eligibility, services for veterans, and student financial aid management, among others. RedMane works with a wide array of partners across North America, including numerous states and First Nations communities.

For those interested in how RedMane's offerings can facilitate WFTC Medicaid modernization efforts, further information can be found at RedMane.com. To gain background on CMS's broader modernization strategies, a detailed announcement can be accessed through CMS’s official channels.