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Flytxt Awarded Frost & Sullivan's 2025 Outstanding Global Company Recognition

In a significant recognition of innovation and excellence, Flytxt has been awarded the Frost & Sullivan's 2025 Global Company of the Year distinction in the field of Agentic AI for Customer Experience (CX). This award highlights Flytxt’s pioneering efforts in harnessing cutting-edge AI technologies to enhance decision-making processes and drive superior customer experiences across various business landscapes.

Frost & Sullivan's evaluation is rooted in a comprehensive benchmarking framework that assesses companies based on their strategic effectiveness and execution capabilities. Flytxt excelled in both categories, showcasing an exceptional ability to translate its long-term vision into actionable solutions that generate measurable business value.

According to Soumyadeep Roy Chowdhury, Senior Industry Analyst at Frost & Sullivan, “Flytxt deserves this recognition for its unwavering commitment to transforming enterprise customer experience through outcome-focused, Agentic AI. The integration of expansive training and federated learning methodologies has fundamentally changed how enterprises leverage AI for autonomous decisions and actions that facilitate growth.”

Flytxt's innovative Agentic AI platform, Niya-X, exemplifies this commitment. It integrates workflows from sales, marketing, product development, and customer care, enabling businesses to make autonomous decisions that align with desired outcomes. With access to vast datasets encompassing trillions of real-world data points, Flytxt’s AI is equipped with profound contextual understanding, allowing it to plan and execute decisions that lead to tangible results such as reduced churn rates, increased revenue, and enhanced product profitability. Dr. Vinod Vasudevan, Flytxt’s CEO, remarked, “This recognition underlines our mission to create the most effective Enterprise AI tailored to optimize marketplace efficiency.” He further emphasized that Flytxt's AI continuously learns from real market scenarios, providing insights that drive business success more rapidly.

One of Flytxt's key differentiators is its focus on user-friendly and collaborative AI solutions that stand out in a crowded marketplace. The company employs industry-standard APIs to ensure seamless integration with existing systems, enabling clients to realize quick value from their investments. Whether it’s enhancing customer retention in telecommunications, refining customer journeys for digital businesses, or improving cross-selling strategies in finance, Flytxt's AI solutions promise consistent and significant impact on a global scale.

Internally, Flytxt mirrors the values it promotes to its customers by maintaining high operational efficiency and fostering a culture of innovation. Their approach includes standardized AI delivery frameworks, reusable model libraries, and automated processes, all designed for the fast deployment of reliable AI solutions across diverse enterprises. Cross-functional research and development teams are dedicated to propelling progress in AI autonomy, allowing Flytxt to remain at the forefront of technological leadership and to encourage employee collaboration and creativity.

Frost & Sullivan applauds Flytxt for establishing new benchmarks in strategic execution, product quality, and customer engagement. The organization’s aspiration for autonomous decision-making and contextual intelligence positions it as a transformative player in the evolving landscape of agentic AI for customer experience.

Every year, Frost & Sullivan bestows the Company of the Year Recognition to enterprises that demonstrate outstanding strategy development and execution, leading to tangible enhancements in market share, customer contentment, and operational performance. Flytxt’s accomplishment reflects a blend of visionary leadership, technological prowess, and unwavering commitment to providing value that raises the bar for the global AI ecosystem.

About Flytxt

Flytxt is a leader in delivering advanced Agentic AI solutions aimed at producing measurable outcomes for enterprises. Their acclaimed AI solutions stem from a distinctive Federated Learning Engine that combines insights from diverse markets and use cases to enhance precision and effectiveness over time. With its headquarters in the Netherlands, Flytxt collaborates with more than 80 enterprises across over 50 countries, complemented by regional offices in Dubai and innovation centers in India. As part of its global outreach, Flytxt also maintains sales operations in key regions including Mexico, Colombia, France, Germany, and Kenya.