A1 Data's Response to the Kumamoto Earthquake
In light of the devastating earthquakes that struck Kumamoto on July 28, 2026, A1 Data Inc., a pioneering company in the data recovery industry, has announced a
free data recovery support service. Founded 32 years ago, A1 Data aims to assist individuals and businesses affected by the disaster by eliminating the costs associated with data recovery.
Recognizing the urgency of data restoration in minimizing disruption to the local economy and daily life, A1 Data is dedicated to performing quick and efficient recoveries. With the largest capacity laboratory for data recovery in the country, the company stands well-positioned to handle the challenging situation.
Overview of the Disaster Support Service
Service Details
A1 Data will cover all investigation and data recovery costs for those impacted by the earthquake. This initiative is particularly designed for customers within the designated disaster area, as specified by the Cabinet Office in Japan.
Service Areas
The service is available exclusively in regions recognized as disaster-hit locations under the disaster relief law applicable to the Kumamoto earthquake, ensuring that support reaches those in genuine need.
Target Customers
This complimentary service is aimed at individuals and businesses located within the affected areas who have experienced data loss.
Eligibility Criteria
All types of data media that were damaged during the earthquake can be submitted for recovery, regardless of capacity. This includes both logical failures and physical damages.
Application Period
The service will be available from July 29, 2026, to August 28, 2026. However, due to the potential for a high volume of applications, the company may conclude the offering prior to August 28, so prompt application is encouraged.
Contact Information
Those requiring assistance can reach out through the following channels:
- - Phone: 0120-413-374, available Monday through Friday (excluding holidays) from 9:00 AM to 6:00 PM
- - Web: Contact Us
When inquiring, please mention that your request is related to earthquake assistance.
How to Apply
To apply for the service, customers should fill out a form sent by A1 Data, marking it with “Disaster Assistance Service Request” and send it along with the damaged media to the following address:
- - Mailing Address: 1-3 Honcho, Hannō City, Saitama Prefecture, 357-0032, Japan
- - Attention: A1 Data Recovery Service
Additional Information
Please note that while the service covers recovery costs, shipping fees for the affected media and donor media costs may be incurred separately.
About A1 Data Inc.
A1 Data Inc. is recognized as Japan's leading data recovery service provider, continually trusted for its reliability and effectiveness in data recovery solutions. Starting the first data recovery service in Japan in 1994, the company has over thirty years of experience, successfully handling more than 85,000 data recovery cases. In 2007, A1 Data became the first major data recovery firm in Japan to achieve the ISO 27001 security certification, reflecting its commitment to the highest standards of data protection and confidentiality.
With an extensive partner network exceeding 550 companies, A1 Data has established a significant reputation as a top supplier in the industry, providing comprehensive solutions, competitive pricing, and a dedication to customer satisfaction. The firm takes pride in a high repeat customer rate, demonstrating the trust placed in its services. As the foremost expert in data recovery, A1 Data is committed to delivering high-quality and prompt service across various memory media and operating systems.
For further information about A1 Data, visit their official website at
A1 Data.