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Blackbaud's Transformative AI for Social Impact

On October 8, 2025, at the highly anticipated tech conference for nonprofits, bbcon 2025, Blackbaud (NASDAQ: BLKB), recognized as a leader in utilizing AI for social good, showcased its latest revolutionary offerings. Highlighted was the introduction of the Blackbaud AI, which promises to enhance operational efficiency within various social sectors.

Setting a New Paradigm

During the event, Mike Gianoni, President and CEO of Blackbaud, emphasized the transformative potential of AI, stating that the advent of this technology presents a generational shift for social impact organizations. The conference served as an extraordinary platform for exploring innovative approaches to nurturing relationships and fostering engagement.

Unveiling AI Capabilities

Central to the unveiling was the powerful integration of over 70 sector-specific AI capabilities designed to facilitate intelligent action. Blackbaud’s offerings are shifting from traditional systems of record to dynamic systems of intelligent action, leveraging data from various sources for insights on engagement and operational efficiency. Key features showcased included:

• - AI-Powered Donor Stewardship Reports: Tailored reports to enhance donor engagement.
• - Donor Journey Personalization: Creating hyper-personalized experiences for donors.
• - Blackbaud Agents for Good™: These AI agents handle complex tasks, allowing human staff to focus on storytelling and relationship building.

The inaugural Development Agent will specifically manage donor portfolios and reach out to supporters more effectively, facilitating the connection with potential donors that organizations previously struggled to engage. Additionally, Chat for Blackbaud AI offers a smart assistant to help teams efficiently manage information and workflow.

Empowering Financial Teams

Blackbaud is also revolutionizing the finance operations within nonprofits through their Document Intelligence feature. This functionality enables finance teams to streamline their operations by automatically extracting data from submitted documents, thus creating new efficiencies in managing accounts. In conjunction, the Modernized Applicant User Experience in Blackbaud Award Management aims to simplify the applicant journey with improved visuals and functionality.

Advancements in Giving

Moreover, expedited processes in donation disbursements are set to improve corporate giving timelines dramatically. This modernized approach boasts up to 95% faster payment processing compared to traditional methods, thereby enhancing transparency for program administrators and saving precious time for nonprofit organizations.

Commitment to Responsible AI

Understanding the dual impact of technology, Blackbaud pledged to lead with responsibility in its AI initiatives. Carrie Cobb, Chief Data and AI Officer at Blackbaud, highlighted the importance of ethical considerations in the development of AI applications. In this spirit, Blackbaud has initiated the AI Coalition for Social Impact, inviting industry leaders and organizations to promote the responsible use of AI in the nonprofit sector. The coalition’s flagship program includes a free, platform-agnostic AI for Social Impact Certification Course targeted specifically at social impact organizations, expected to commence registrations later this year.

Recognizing Excellence

In addition to launching new products, Blackbaud honored exemplary organizations at bbcon 2025. Award winners included notable entities like the Georgia Tech Foundation and Opportunity International, reaffirming the impact of innovative solutions in achieving social good.

Catherine LaCour, Blackbaud's Chief Marketing Officer, expressed excitement about the community’s commitment, stating that bbcon is a convergence point for innovation and action towards meaningful change.

For further updates on Blackbaud’s product plans and to revisit the insights shared at the conference, audiences are invited to explore on-demand materials starting October 14, 2025. The next bbcon is scheduled for September 29 to October 1, 2026, in Columbus, Ohio.

Blackbaud continues to strive as the leading software provider dedicated to empowering social impact worldwide, further reinforcing its commitment to transforming potential into real progress.