#USA #Chino #UCaaS #California Telecom #CallCabinet

California Telecom Partners with CallCabinet for Enhanced Compliance in UCaaS

California Telecom, a preeminent leader in enterprise connectivity and managed services in the United States, has officially announced its strategic partnership with CallCabinet, a prominent subsidiary of Smarsh, to provide exclusive compliance recording solutions for its Unified Communications as a Service (UCaaS) platform. This innovative collaboration signifies a major step forward in streamlining compliance processes for California Telecom's vast customer base.

This new integration promises immediate access to compliant call recording capabilities, empowered by cutting-edge AI-driven conversation analytics. Notably, customers will benefit from this advanced solution without the need for on-premises hardware. The robust platform features enterprise-level encryption, ensuring that sensitive information remains secure while allowing businesses to harness the full potential of AI technologies.

As part of its commitment to innovation, California Telecom has launched its AI Innovation Initiative. This initiative aims to eliminate complexities from business communications, aligning with current industry requirements while providing solutions that enhance operational efficiency. With CallCabinet’s expertise, businesses can effortlessly capture every conversation, all stored within a single AI-searchable vault and compliant with regulatory standards.

According to Jim Gurol, CEO of California Telecom, "Our mission is to remove complexity from business communications. Embedding CallCabinet directly into our UCaaS platform allows our customers to fulfill regulatory obligations and leverage real-time voice intelligence, regardless of their location—be it at headquarters, in a branch office, or working remotely."

The partnership reflects the increasing need for scalable, compliance-ready recording solutions tailored for UCaaS environments. Ryan Kahan, EVP Voice Interactions at CallCabinet, stated, "This collaboration highlights the importance of secure and intelligent data solutions. With California Telecom's innovative platform and CallCabinet's compliance capabilities, we can provide organizations with a transformative experience when handling conversation data."

Key Benefits for California Telecom Customers

1. Built-in Compliance: The integrated solution supports compliance with various standards, including PCI-DSS, HIPAA, MiFID II, and GDPR. This functionality requires no additional hardware or maintenance, simplifying the compliance process.
2. Unlimited Recording Storage: Customers can record and retain an unlimited number of calls without worrying about minute restrictions or hidden quotas.
3. Secure by Design: The system features end-to-end encryption and geo-redundant storage to keep recordings safeguarded.
4. Actionable AI Insights: The partnership offers automated transcription, multilingual sentiment scoring, and insightful dashboards that transform calls into actionable data.
5. Quality-Driven Features: Options such as screen recording, time-stamped notes, and evaluation workflows empower teams to improve service quality.
6. Rapid Enablement: Existing UCaaS customers can enable the service swiftly, often within just a few days, and without service disruptions.

Current California Telecom customers can initiate the activation process by contacting their account managers or by visiting the company’s AI sentiment analysis webpage.

About California Telecom

Based in Chino, California, California Telecom is widely recognized for delivering top-notch enterprise-grade internet, voice services, managed services, 5G backup solutions, and robust cybersecurity measures to businesses across the nation. The company prides itself on rapid growth and a customer-first approach, as reflected in its recognition on the MSP 501 list. More information can be found at California Telecom.

About CallCabinet

CallCabinet is pioneering innovative compliance call recording solutions, unlocking unrestricted business intelligence in various communication environments. With advanced AI capabilities and specialized machine learning, CallCabinet enables businesses to stay ahead of regulatory challenges while providing next-gen conversation analytics and quality assurance automation. Headquartered in Boca Raton, Florida, the company also operates regional offices in Australia, Germany, South Africa, and the UK. For further details, visit CallCabinet.