#Japan #Tokyo #Customer Support #Call Center #Phone Techniques

Mastering Phone Etiquette: A Free Online Seminar

Overview

Join us for an insightful online seminar titled "Learn Phone Etiquette and Techniques from Call Center Experts," hosted by Marketing Association Inc. This free webinar aims to provide you with the foundational skills needed for effective phone customer service. The event will take place on January 30, 2026, from 2:00 PM to 3:00 PM (with access starting at 1:55 PM).

As a professional in customer support, mastering proper phone communication is crucial for maintaining customer satisfaction and service quality. This seminar is designed for those who are new to phone handling as well as those seeking to enhance their existing skills.

What You Will Learn

Our seminar will cover essential topics, including:

• - The Basics of Phone Support: Understand the fundamental skills necessary for effective phone communication.
• - Using Polite Language: Learn how to communicate respectfully and effectively using honorifics.
• - Effective Communication Techniques: Develop the skills needed to enhance your phone interactions.

The course will be structured as a combination of video lectures and a review test, allowing participants to solidify their understanding of the material presented. After viewing the videos, you will have the chance to take a test to review what you've learned.

This beginner-friendly seminar is the perfect opportunity for anyone who:

• - Has never learned the basics of phone handling.
• - Wants to overcome their fear of phone communication.
• - Feels unsure about their use of polite language as an operator.
• - Wishes to confidence in using keigo (respectful language).
• - Aims to train employees responsible for customer service.

Event Logistics

• - How to Register: For participation information and to secure your spot, please follow the registration link provided on our website. After registering, you will receive an automatic reply with a URL for the seminar.
• - Webinar Format: Rest assured, since this is a webinar, your cameras and microphones will remain off, ensuring a comfortable experience.

Seminar Schedule

• - 1:55 PM: Access begins
• - 2:00 PM – 2:05 PM: Seminar Opening
• - 2:05 PM – 2:20 PM: Basics of Phone Support (Video + Review Test + Explanation)
• - 2:20 PM – 2:30 PM: Communication Using Polite Language (Video + Review Test + Explanation)
• - 2:30 PM – 2:50 PM: Language Use for Operators (Video + Review Test + Explanation)
• - 2:50 PM – 3:00 PM: Closing Remarks

Special Benefit

Attendees who complete the post-seminar survey will receive a helpful resource titled "Perfecting Phone Support: A Guide by Call Center Experts." Don’t miss this chance to elevate your customer service skills!

About Us

Marketing Association Inc. specializes in call center outsourcing services and has extensive experience in customer support training. Located in Taito, Tokyo, the company is led by Director Hirokazu Nakazono, with a capital of 17.5 million yen. For more information about our services, please visit our corporate website: Marketing Association Inc.

Whether you are a beginner looking to improve or an experienced professional wanting to refine your skills, our seminar is tailored for you. Sign up today and take the first step toward mastering phone etiquette!