Kraken Technologies Ranks First in Utility Customer Engagement Platforms Worldwide

Kraken Technologies Achieves Global Recognition

Kraken Technologies, the UK-based energy tech firm, has achieved a remarkable milestone by being recognized as the top platform provider in the utility sector by the prestigious research organization Frost & Sullivan. According to their latest report, 'Frost Radar™: Digital Platforms for Customer Care and Engagement in Energy Utilities, 2025,' Kraken has excelled in both growth and innovation, securing the number one position in the global ranking.

This comprehensive report evaluated the leading twelve customer platforms tailored for utility operators worldwide, focusing on advancements such as cloud integration, AI utilization, and support for decentralized energy resources (DER). Kraken earned top marks for its 'cloud-native and AI-first full-stack operating system,' demonstrating exceptional technical capabilities and implementation strength.

Insights from Frost & Sullivan

Frost & Sullivan highlighted Kraken's impressive performance, stating:

"In terms of outright performance, Kraken retains the top spot on the Frost Radar. Its growth in the past few years has been nothing short of exceptional. The developments in its utility-grade GenAI, flexibility management, and field operations offering are all testament to this."

Furthermore, the report pointed out Kraken's upcoming contract with the National Grid in the United States, set to commence in the summer of 2025, which will integrate their services across approximately 6.5 million electricity contracts. In Japan, Kraken features Tokyo Gas as a key reference partner.

Next-Generation Customer Experience Built on AI and Flexibility

Kraken’s comprehensive cloud platform integrates customer management, billing, CRM, field operations, and optimization of decentralized resources, specifically designed for electricity and gas retailers as well as distribution operators. One of its standout features, the generative AI tool known as 'Magic Ink,' autonomously generates about 60% of customer interaction messages, leading to a 9% boost in customer satisfaction.

Moreover, the 'Flexibility Management' function enables the integrated management of decentralized resources such as EVs, battery storage, and heat pumps. This allows for dynamic pricing models and optimal control of energy resources, enhancing consumer engagement and operational efficiency.

Currently, Kraken supports over 70 million energy contracts across twenty countries, with major utility companies like E.ON, EDF, Origin Energy, Energy Queensland, and Japan's Tokyo Gas implementing its solutions.

For a deeper dive into the report, you can view the complete document here: Frost Radar Report 2025

About Frost & Sullivan

Frost & Sullivan is a globally recognized research organization that provides market research and strategic analysis in over 60 countries. Their 'Frost Radar™' series is highly esteemed in the technology sector for its rigorous analysis and evaluation of companies based on growth and innovation metrics.

About Kraken Technologies

Kraken Technologies is dedicated to driving digital transformation in the energy industry through its integrated platform. Headquartered in the UK, the company collaborates with major utility firms, including EDF Energy, E.ON Next, Octopus Energy, Origin, and Tokyo Gas, supporting the management of over 70 million energy contracts. Additionally, Kraken enhances operations through one of the largest residential virtual power plants (VPP) and Europe’s largest grid-scale battery facilities, utilizing AI and machine learning to achieve a balance between operational efficiency and customer experience.

For Media Inquiries

For further information, please contact:
Kraken Technologies Japan LLC Marketing & PR Department
Email: [email protected]
Website: Kraken Technologies