JMAC Launches Quality Benchmark Survey for IT Services Industry

Japan Management Association Consulting (JMAC), led by President Yuji Ozawa and headquartered in Minato, Tokyo, has initiated a groundbreaking Quality Benchmark Survey specifically designed for the IT services industry. This endeavor is being conducted in collaboration with the Information Technology Association (IT Association), marking a significant shift from previous surveys that focused on Japan's manufacturing sector.

Objectives of the Survey

The primary goal of this survey is to uncover the existing quality assurance systems and the challenges faced by companies operating within the IT services sector. By discerning these elements, JMAC aims to offer actionable insights that allow businesses to significantly improve their quality assurance levels.

Areas of Investigation

The benchmark survey will delve into critical aspects such as:

- Quality costs and failure costs,
- Personnel involved in quality-related organizations,
- The governance practices of quality departments,
- The maturity level of project quality,
- Current and future challenges faced by quality departments.

By understanding the quantitative data and activities regarding their competitors, participating companies can gain a clearer perspective on their own quality assurance capabilities and utilize these insights to craft future quality assurance strategies.

Participation Details

The survey targets individuals responsible for quality assurance within IT service businesses.

Methodology

- Format: Online responses via a unique URL for each company, ensuring security and confidentiality.
- Questions: Approximately 30 queries including multiple-choice, quantitative, and open-ended questions.
- Timing: The survey will run from May 20, 2025, to June 30, 2025.

Incentives for Participation

Participants will receive a complimentary report on the survey findings and an exclusive invitation to a report presentation event, details of which will be shared later on the website.

Future Insights

The results of this survey will be compiled into a report that will be provided to the participating companies and their representatives. Furthermore, a presentation will be scheduled to discuss the findings and future challenges, with plans for this session to take place in the summer of 2025.

Importance of the Survey

The IT landscape is rapidly evolving, and companies face increased pressures from trends such as the adoption of cloud services, the integration of AI, and growing security concerns. Coupled with the challenges of workforce shortages and shifts toward agile and no-code/low-code development methodologies, there is a pressing need for robust quality assurance mechanisms tailored to these changes.

Despite the availability of some benchmark data related to software development, comprehensive insights focusing on organizational structures and management practices are scarce. This survey aims to address these gaps by examining how quality assurance activities are integrated across organizations and the effectiveness of the quality departments in driving improvement.

Conclusion

JMAC's Quality Benchmark Survey for the IT services sector aims to fill crucial gaps in knowledge about quality assurance practices. By illuminating current practices and challenges, JMAC hopes to foster a culture of continuous improvement within the industry and facilitate collaboration among entities navigating the complexities of modern IT service delivery.

For more details, please visit the JMAC website and stay updated on the findings and insights from this vital initiative.