#Japan #Tokyo #Customer Experience #mct #CX Maturity

Kickstart Your CX Transformation with Maturity Diagnostics

In the rapidly evolving business landscape, customer experience (CX) has emerged as a cornerstone for sustainable success. Yet, many organizations find themselves grappling with the complexities of implementing effective CX strategies. To aid these organizations, mct is now offering a free trial of their CX maturity diagnostics workshop, designed to kickstart your journey toward successful CX transformation.

What is the CX Maturity Diagnostics Workshop?

The CX maturity diagnostics workshop is an interactive program grounded in the principles detailed in the book 'The Easiest CX Management Textbook.' Utilizing a framework based on five core competencies, this workshop provides a structured approach to assess your organization’s current CX maturity level. It brings together executives and department heads to foster dialogue and share a common understanding of the current state of CX within the organization.

Instead of a purely diagnostic exercise, this workshop encourages participants to envision actionable strategies that can be implemented immediately. It is a distinctive opportunity to evaluate your current position, laying the foundation for the next steps in your CX journey.

Are You Facing These CX Challenges?

Many organizations encounter several barriers when trying to enhance their customer experience efforts. Do any of these sound familiar?

• - You understand the importance of CX, but aren’t sure where to begin.
• - There’s a mountain of challenges, yet prioritizing them remains vague.
• - Different departments display varied understanding and commitment towards CX.
• - Suggested initiatives face long approval processes within the organization.
• - You’re eager to take the first step, but the path to execution is unclear.

If you can relate to any of these challenges, the CX maturity diagnostics workshop is tailored to help pinpoint obstacles and craft realistic strategies for overcoming them.

Join the Movement!

As companies strive to improve their customer experience, the importance of having a defined strategy cannot be overstated. The workshop not only assists you in identifying the current state of your CX efforts but also helps in creating a visual roadmap for future actions.

To learn more about the program and sign up for your complimentary experience, visit the mct website.

About mct

Founded in 2002, mct specializes in human-centered design and CX design. With extensive experience across various industries and projects—including design research, service design, UI/UX design, organizational design, and business design—mct has established itself as a leader in the field.

Company Overview

• - Name: mct Co., Ltd.
• - Headquarters in Tokyo: 2-4-11 Jinguumae, Shibuya, Tokyo 150-0001, Daiwa Jinguumae Building 1F・2F
• - Osaka Office: 5-1-60 Namba, Chuo Ward, Osaka 542-0076, Namba SkyO 17F
• - CEO: Hideo Shirane
• - Website: mctinc.jp
• - Services: CX consulting, Human-Centered Design support, Organizational transformation support

By embracing the principles of customer experience and participating in this workshop, organizations can catalyze meaningful change and work toward more strategic and customer-focused operations. The time to act is now!