#London #United Kingdom #OneView Commerce #Post Office Limited #EPOS System

OneView Commerce Partners with Post Office Limited for EPOS System Implementation

In a significant development for the UK's retail sector, OneView Commerce has officially entered into a partnership with Post Office Limited to implement a state-of-the-art electronic point of sale (EPOS) system across its extensive branch network. This initiative forms a crucial part of the Post Office’s ongoing transformation efforts to replace its outdated Horizon system, with a total contract value of £141 million, excluding VAT.

Background to the Transition

The transition is central to the Post Office's five-year Transformation Plan, aimed at modernizing technology and improving operational efficiency. By leveraging OneView’s innovative and cloud-native commerce technology, the Post Office seeks to enhance service delivery while also providing its staff with modern tools to engage effectively with customers.

OneView’s proven EPOS solution is built on a cloud-native, API-first architecture, which allows for greater flexibility and agility in operations. This platform will facilitate a seamless integration of various functionalities, including mobile services and self-service kiosks, ultimately streamlining customer engagement and operational processes within the Post Office branches.

Collaboration with Accenture

As part of this project, OneView will collaborate with Accenture, who is tasked with leading the day-to-day operations of the Horizon system and managing the backend development. This partnership is essential to ensure a well-coordinated transition and minimizes disruptions during the implementation phase.

Linda Palanza, CEO of OneView, emphasized the significance of their technology in achieving the Post Office's objectives without the need for extensive customization. She stated, “We bring a proven commercial solution built on the power of cloud-native technology that will enable Post Office to achieve their EPOS objectives.”

Modernizing the Retail Experience

The new EPOS system, once fully implemented, will allow Post Office branches to greatly enhance their operational capabilities. With features like electronic point of sale, customer engagement enhancements, and clienteling tools, the Post Office aims to improve the overall retail experience for their customers. The ability to operate self-service kiosks will also empower customers and bring more efficiency to transactions.

The project has already commenced, with detailed plans, timelines, and delivery arrangements being established. OneView aims to ensure that the new system is configured, tested, and rolled out in phases, allowing for a smooth transition that prioritizes safety and reliability.

Why It Matters

This awarding of the contract not only marks a significant step for OneView Commerce but also represents a crucial moment in the evolution of the UK’s retail environment. As the Post Office moves towards a more technology-driven future, it stands as a model for other retailers who are also considering upgrades to their point of sale and service operations.

In summary, OneView Commerce’s new venture with Post Office Limited signals a transformative period for both organizations. By embracing innovative technology and modernizing its EPOS systems, the Post Office can offer improved customer experiences while navigating the challenges of today’s retail landscape.