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Reinvent Telecom Expands Support for MyCloud UCaaS

In a significant move to bolster its unified communications solutions, Reinvent Telecom has welcomed experienced industry professionals to its engineering and sales teams, aiming to enhance support for its MyCloud UCaaS solution powered by NetSapiens. This strategic addition is part of the company’s commitment to providing exceptional service to its partners while maintaining its leadership in telecom solutions.

New Talent to Strengthen Team

Reinvent Telecom has recently welcomed three key hires—Michael McIntosh, Tammy Trejo, and Scott Fertig—who bring a wealth of experience working with the NetSapiens platform. Their expertise will help reinforce the technical support offered to partners reselling MyCloud, which was launched in August 2024.

Justin Catlett, President of Reinvent Telecom, emphasized the importance of these additions by stating, "This move not only reflects our dedication to the NetSapiens platform but also affirms our goal of providing unparalleled support to our partners." Collectively, the new team members boast over 80 years of telecom experience, showcasing their value in enhancing service delivery, ensuring swift issue resolution, and enabling partners to scale efficiently.

Meet the Experts

• - Michael McIntosh, Sales Engineer: With over 30 years in telecom and five years specialized in the NetSapiens platform, McIntosh stands out for his dual expertise in technical engineering and client consultation. His role entails collaborating with sales teams and partners to streamline the design and deployment of the MyCloud UCaaS solution. Previously, he worked with major telecom providers in both the U.S. and U.K., bringing extensive knowledge in VoIP systems.

• - Tammy Trejo, VoIP II Engineer: Trejo has an impressive 40 years of telecommunications experience, including seven years with the NetSapiens platform. Renowned for her troubleshooting skills, she enhances Reinvent's support capabilities, ensuring partners receive assistance in installing and resolving issues related to NetSapiens systems. Her background includes vital positions at various tech companies, contributing significantly to operational efficiency.

• - Scott Fertig, Core Voice Engineer: Fertig, having spent over five years directly with NetSapiens and a decade in telecom, leverages his platform knowledge to oversee critical engineering functions. His role involves ensuring that Reinvent’s deployments meet industry standards for reliability, thereby enhancing customer confidence in the solution. His previous experiences include working in operational roles within local exchange environments.

Unwavering Commitment to Support

With these strategic appointments, Reinvent aims to transcend the support expectations set during its extensive partnership with the Metaswitch platform. The company emphasizes its dedication to delivering world-class support on both NetSapiens and Metaswitch, providing partners with the flexibility to choose the platform that best suits their needs.

Catlett commented, "We are proud to position ourselves as a true multiplatform provider, offering partners the necessary support to thrive in today’s dynamic market. Whether they continue with Metaswitch or transition to NetSapiens, we are here to ensure their success."

The Road Ahead

Reinvent Telecom's commitment to supporting both platforms is integral to ensuring partners experience business continuity alongside the ability to innovate within their service offerings. Their new experts are set to enhance service deployments, improve operational practices, and assist partners in growing their customer bases, instilling confidence in their solutions.

To learn more about the MyCloud UCaaS solution and become involved with Reinvent’s partner programs, attendees can meet the team at the 2025 Robin Robins IT Sales & Marketing Bootcamp taking place from April 22-24 at the Hilton Anatole in Dallas. Additional information is available at Reinvent Telecom's partner webpage or by reaching out via call or text at 888.704.7346.

About Reinvent Telecom

Reinvent Telecom, part of Saddleback Communications, specializes in empowering its wholesale partners through a versatile communications platform. Focused on UCaaS, CCaaS, business messaging, and SIP trunking, Reinvent ensures that partners can effectively serve their clients with high-quality, reliable communications solutions.