WebPT Achieves Significant Year-End Milestones with Enhanced Leadership and Innovations

WebPT's Remarkable Growth in 2025

As 2025 comes to a close, WebPT, a prominent leader in the rehabilitation therapy sector, is celebrating a year defined by significant progress and development. The company's focus on enhancing leadership, refining its platform, and improving member experiences has set the foundation for continued success.

Strengthened Leadership Team

During the past year, WebPT took critical steps to build a stronger leadership team aimed at fostering long-term growth. Notably, Carson Ure was appointed as the Chief Financial Officer, while Suzanne Cogan and Kim Commito took on roles as President and Chief Customer Officer, and Chief Product Officer respectively. These appointments echo WebPT's commitment to enhancing support for its members through seasoned leadership.

CEO Andrea Facini highlighted that the leadership adjustments were crucial to ensuring that the company remains closely aligned with the needs of its users. She stated, "Every improvement we made was guided by a single goal—helping rehab therapy practices work more efficiently, deliver better care, and build resilient businesses for the future."

Strategic Partnerships for Enhanced Care

In 2025, WebPT established a partnership with Comprehend Health, a move designed to address identifiable clinical and operational demands within rehab therapy practices. This collaboration introduces innovative AI-powered scribing and real-time compliance tools to improve workflow efficiency. Jacob Michalski, the founder of Comprehend Health, expressed enthusiasm about the partnership, emphasizing a mutual goal to benefit healthcare providers while enabling them to prioritize patient care over administrative duties.

Robust Platform Security

In addition to these partnerships, WebPT has also focused on enhancing the security of its platform. The engineering team introduced 24-hour monitoring and upgraded system logging and observability tools. These updates not only reinforced security but also improved service delivery, achieving a 70-point increase in Bitsight scores year-over-year.

Highlights in Member Satisfaction

WebPT's dedication to improving member experience yielded impressive results in 2025. Customer satisfaction scores exceeded 90%, while metrics related to customer support and revenue cycle services showed significant improvement. The success stories from members are reflected in the company being awarded the Gold Award for Support Department of the Year at the 2025 Best in Biz Awards. Moreover, WebPT's Net Promoter Score saw a remarkable 26-point increase, signaling rising member loyalty and satisfaction.

Advocacy and Community Engagement

Beyond internal achievements, WebPT has actively participated in supporting the rehabilitation therapy profession as a whole. Collaborating with The Alliance for Physical Therapy Quality and Innovation (APTQI), the company backed critical federal legislation aimed at improving therapy quality and access, like the SAFE Act and the Medicare Patient Access and Practice Stabilization Act.

Additionally, they conducted Elevate and Ascend Sessions throughout the year that attracted over 2,200 participants, focusing on pressing topics such as artificial intelligence, revenue cycle management, and operational best practices. This initiative fostered a collaborative environment for learning and networking within the rehab community.

Looking Forward to 2026

Counting on the momentum gained from 2025, WebPT plans to deepen its investment in AI technology and optimize revenue cycle strategies while simplifying workflows across its practices. A notable collaboration with Net Health was also announced, designed to enhance access to outcome measurement and remote therapeutic monitoring, thus allowing providers to extend care beyond physical settings. As WebPT aims to create a system where patient outcomes and engagement are at the forefront, the company remains confident about its direction for 2026.

In summary, 2025 was a hallmark year for WebPT, characterized by strategic growth, enhanced member experiences, and active industry advocacy. With continued investments in innovation and community engagement, WebPT is set to further transform the rehabilitation landscape in the years to come. To learn more about WebPT and its initiatives, visit webpt.com.