#Japan #Shinjuku, Tokyo #TMJ #Secom Group #Insurance Support

TMJ Launches New Insurance Support Service

TMJ, a subsidiary of the Secom Group, is set to launch a specialized service for the insurance sector, named the "Insurance Center Launch and Management Support Service," starting from October 2025. The service has been engineered to optimize and package existing BPO services tailored for insurance agencies, offering comprehensive support from center establishment to operational assistance.

Background of the Service

The legal revisions brought about by the Insurance Business Act 2025 have imposed stricter requirements on insurance agencies, necessitating the appointment of compliance and supervisory officers, enhanced complaint handling mechanisms, and greater oversight on concurrent business activities. These changes have particularly increased the operational and cost burdens for large-scale and multi-business insurance agencies.

In response to these burgeoning challenges, TMJ has synergized its expertise in center operations with insights from digital transformation (DX) support, culminating in the development and provision of this innovative support service specifically aimed at the insurance sector.

Overview and Features of the Service

The "Insurance Center Launch and Management Support Service" is designed to assist insurance agencies in restructuring their operational frameworks and business processes. This service collaborates closely with clients to support them from the design stage through to full operations. Leveraging TMJ's substantial experience in contact center operations and DX consulting, the service will develop operational frameworks that address unique industry requirements.

Key Features of the Service

• - Industry-Specific Design and Operational Support: Creates a tailored operational structure to meet the unique business requirements of the insurance industry, facilitating flexibility to manage various insurance companies, products, and expense categories.
• - Efficiency through Advanced Technologies and AI: Employs generative AI and digital technologies to enhance business quality while ensuring low operational costs, with the capability for 24/7 comprehensive support.
• - Utilization of TMJ's Facilities for Outsourced Operations: Maximizes existing facilities for cost-effectiveness while providing necessary human resources and expertise, including internal audits and personnel training.
• - Rich Experience and Knowledge Sharing for Business Setup: Provides extensive assistance from standardization to operational execution for new businesses, leveraging TMJ's proven BPO track record in the insurance sector.

For more details on the service, visit: Insurance Support.

Future Prospects

In the evolving insurance landscape, driven by legislation changes and diversified customer needs, there is an increasing demand for advanced operational frameworks. TMJ aims to leverage its strengths as a comprehensive BPO vendor to aid insurance agencies in establishing self-sufficient operational systems, while contributing to overall improvements in customer experience and digital transformation across the industry. Continuous development of services aimed at addressing challenges and creating value for the insurance sector is part of TMJ's future strategy.

TMJ's Developments in the Financial Sector

With a wealth of operational experience in non-life insurance, TMJ supports the launch of over 25 centers and new businesses each year. Currently, the company operates over 220 tasks in both non-life and life insurance realms, providing consultation for establishing and restructuring customer service centers for automotive insurance.

TMJ harnesses its extensive knowledge to enhance operational efficiency and customer experience in the insurance industry.

About TMJ

Founded in 1992, TMJ spun off from the in-house call center of Fukutake Shoten (now Benesse Corporation). The company applies expertise gained from its unique continuous membership business to deliver services that encompass call center design and operations, research and analysis, personnel dispatch, and training across a diverse range of client firms. In 2017, TMJ became a wholly-owned subsidiary of Secom Co., Ltd., fortifying its capability to enhance client business success through a robust and secure group network.

Note: The information contained in this press release is based on data available at the time of publication and is subject to change without notice.