#Japan #Osaka #Peach Aviation #Find Cloud #lost item service

Peach Aviation Launches Innovative Lost Item Cloud Service

In a pioneering move for the airline industry, Peach Aviation has collaborated with find, a Tokyo-based technology firm, to implement the "Lost Item Cloud find" service. Starting from September 1, 2026, passengers who misplace items on Peach flights can easily initiate inquiries using a chat interface, enhancing the overall travel experience.

A Seamless Customer Experience

Peach has introduced this service to streamline the process of reporting lost items on flights arriving at domestic airports. By integrating the lost item inquiries into the existing chat service, travelers will benefit from a more convenient and efficient way to recover their belongings. As a part of this initiative, Peach items will also be included in a cross-search mechanism that enables users to check for lost items across various transportation providers and commercial facilities—all in one go.

Statement from Peach

As stated by Peach's CEO, Kazunari Ohashi, the introduction of the Lost Item Cloud find is aimed at creating a smoother solution for passengers who have lost belongings onboard. The CEO emphasizes the commitment to customer service by allowing inquiries through chat at any time, making it easier for travelers to retrieve lost items, regardless of when or where they lost them.

Introducing find Chat

The lost item inquiry can be initiated through find chat, which is designed to provide a warm welcome to both Japanese residents and international visitors. No app installation is necessary; users simply authenticate via email and can start chatting directly on their browser. The service supports multiple languages, including Japanese, English, Simplified Chinese, and Korean, thus breaking down language barriers and enabling efficient communication.

24/7 Availability

The find chat service will operate 24 hours for inquiries, with the answering hours spanning from 9:00 AM to 10:00 PM. Any new inquiry submitted after 9:00 PM will receive a response the next morning, ensuring that help is always accessible.

Cross-Search Functionality

One pivotal aspect of the find chat platform is its cross-search service. This function allows users to check lost items across various transportation services and facilities with a single inquiry. Previously, travelers had to contact different airlines or facilities separately, but now, they can simply select relevant places through chat, and the operator will conduct the search for them. This innovative feature is expected to reduce the time spent searching for lost items and improve return rates.

About Lost Item Cloud find

The Lost Item Cloud find service is built using cutting-edge technology to address the common struggles of lost item retrieval, offering users a streamlined solution. Besides just lost item management, it aims to enhance item return rates, improve operational efficiency, and facilitate communication between users and service providers, including police departments when necessary. By creating a supportive environment in high-traffic areas such as railways, commercial facilities, and amusement parks, find is dedicated to building trust with both companies and users, ultimately contributing to a society where everyone can enjoy peace of mind in their daily lives.

For more information on the Lost Item Cloud find, visit find's website.

About Peach Aviation

• - Company Name: Peach Aviation Co., Ltd.
• - CEO: Kazunari Ohashi
• - Location: 1 Izumi-Suuhonmachi, Izumisano City, Osaka Prefecture
• - Capital: 100 million yen
• - Business Description: Aviation transport services (domestic and international flights)
• - Visit Peach

About find

• - Company Name: find Co., Ltd.
• - CEO: Akira Takashima
• - Location: 3-13-3 Nishi-Shinbashi, Minato City, Tokyo
• - Capital: 10 million yen
• - Business Description: Primarily focused on the Lost Item Cloud find, lost item DX, management outsourcing, and reuse businesses.
• - Visit find