#Japan #AI Technology #Osaka #Facility Management #Osaka Expo

A New Era of Management at the Osaka-Kansai Expo

The Osaka-Kansai Expo, which opened on April 13, has seen the introduction of an innovative smartphone application developed by Aeon Delight Co., Ltd. This app is designed to efficiently manage around 200 cleaning and security staff who are crucial to the smooth operation of the event. The app has been operational since April 4, ahead of the Expo's grand opening, marking a significant leap in operational management for large-scale events.

Features of the Application

The application incorporates several key functions that aim to enhance workflow and productivity in real-time:
1. Intuitive User Interface (UI): Recognizing that not all staff members are familiar with smartphone technology, the app features an intuitively designed UI, which makes it easy to navigate. Future updates plan to introduce multilingual translation support utilizing AI, catering to foreign skilled workers.
2. Attendance Registration: Staff members can easily log their arrival and departure times, streamlining attendance management.
3. Operational Instructions & Completion Reports: This feature facilitates remote job assignments from the management center and allows staff to report when tasks are completed.
4. Status Management: The app allows managers to monitor the current location and operational status of staff members in real-time. This capability is crucial for rapid response to unforeseen tasks, enabling quick deployment of the nearest personnel.
5. Consumables Management: Efficient tracking of supplies ensures that items such as toilet paper are always adequately stocked, reducing waste and shortages.

According to estimates provided by Aeon Delight, the use of this app could lead to approximately a 10% reduction in working hours for the 120 staff members surveyed, compared to operations without the app. This efficiency gain is essential in an industry grappling with labor shortages.

Addressing Industry Challenges

In the facility management sector, staff shortages are increasingly problematic. To overcome this, Aeon Delight is committed to enhancing productivity through digital transformation strategies. The introduction of this application is just one aspect of a broader initiative aimed at improving service delivery across various domains, including theme parks, amusement facilities, and stadiums.

The company’s efforts are aligned with its core philosophy of creating “environmental value” for customers and local communities. By leveraging technologies such as AI, IoT, and robotics, Aeon Delight aims to foster a safer and more efficient environment not only for the Expo but for the entire facility management landscape.

Looking Ahead

As the Osaka-Kansai Expo unfolds, Aeon Delight envisions deploying this application beyond the Expo venue, integrating it into other large facilities that require effective management of extensive staff numbers. This proactive step underscores a commitment to innovation that enhances operational efficiency while ensuring a secure and enjoyable experience for visitors.

In summary, as the world watches the Osaka-Kansai Expo, it also gets a glimpse into the future of facility management, where technology plays a pivotal role in shaping operational success and improving overall service quality. Aeon Delight remains at the forefront of this transformation, actively contributing to the enhanced productivity of the facility management industry as a whole.