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JustAnswer's Plan to Onboard Over 4,000 Experts by 2026

In a strategic move to enhance its service offerings, JustAnswer, a premier online platform that connects consumers with credentialed professionals, has announced its eye-opening plan to onboard more than 4,000 new experts throughout 2026. This decision comes on the heels of a significant surge in consumer inquiries seeking professional assistance, particularly in the realms of consumer electronics, finance, and veterinary care. The company aims to meet the rising demand for personalized, expert advice in instances where generic information falls short.

Rising Demand for Specialized Help

According to insights drawn from JustAnswer's 2025 Expert Survey and early 2026 customer demand trends, there's a clear indication that the need for trusted, human expertise is growing at an unprecedented rate. In just the first quarter of 2026, the volume of requests for expert assistance is already trending above the corresponding timeframe from the previous year. Andy Kurtzig, CEO of JustAnswer, stated, "As everyday problems become more technical and complex, people are increasingly seeking out verified professionals for tailored advice rather than relying on generic responses. Our data unmistakably points to a rapid increase in the demand for credentialed expertise, and we recognize the necessity to swiftly expand our expert pool."

Key Categories for Expert Onboarding

Technology and Consumer Electronics

The technological landscape is evolving, and JustAnswer's focus for the upcoming year includes sourcing professionals with at least two years of hands-on experience in troubleshooting and repairing devices such as smartphones and connected gadgets. This sector remains a top priority as consumers seek skilled technicians to address their electronic woes.

Veterinary Care

Sustained demand for licensed veterinarians has prompted JustAnswer to prioritize the onboarding of experts within veterinary services. Pet owners are increasingly turning to experienced vets for consultations, particularly regarding animal health and wellness, necessitating the expansion of this vital segment.

Financial Services

As financial decisions become more convoluted for both individuals and small businesses, JustAnswer recognizes the necessity of financial experts. With the growing complexity of personal financial management, consumers are looking for assistance to navigate their choices effectively.

The Profile of JustAnswer Experts

The latest survey reveals fascinating insights into the working dynamics of JustAnswer experts. Contrary to the perception that these professionals are merely anonymous gig workers, they boast substantial credentials and use the platform to supplement their income while staying active in their respective fields. Notably, 20% of respondents reported earning over $100,000 through JustAnswer in 2025. Furthermore, 9% identified as U.S. military veterans, highlighting the platform’s appeal to those transitioning from military to civilian roles.

The survey also reported that 44% of experts are parents, and 21% face physical challenges that make remote work a more suitable option—this number rises to 28% among female experts. This demonstrates JustAnswer's role as an economic booster for professionals outside traditional urban job centers, with approximately 70-80% living in rural or suburban areas.

Economic and Emotional Impact of Engagement

The insights generated by the survey underscored the dual value of working with JustAnswer. While many consider their role on the platform a side gig, it represents a substantial economic opportunity, with around 11% of experts earning their entire income via JustAnswer. Additionally, for female experts, 18% rely solely on the platform to meet their financial needs.

Crucially, the emotional satisfaction derived from helping others is a significant motivator for many users. About 76% emphasized that aiding consumers is a central reason for joining the platform, even surpassing financial considerations. The flexibility and autonomy associated with this type of work also rank high among the reasons experts choose to participate.

Conclusion

As JustAnswer gears up for its ambitious expansion in 2026, the integration of 4,000 additional experts demonstrates its commitment to addressing the growing need for specialized online help. By recognizing and adapting to consumer demands, JustAnswer is not only enhancing the user experience but also providing meaningful economic and personal fulfillment for a diverse cohort of experts across various fields. The willingness of consumers to seek professional help in more intricate matters signifies a major shift towards valuing human expertise in an increasingly automated world.