#Germany #Magic Quadrant #TeamViewer #Göppingen #DEX Tools

TeamViewer Recognized Again as a Leader in Gartner's Magic Quadrant

TeamViewer, a leading global software company, proudly announces its designation as a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience (DEX) Management Tools. This recognition marks the third consecutive year TeamViewer has received this esteemed acknowledgment, reaffirming its commitment to enhancing the digital workplace experience.

Since the inception of this report, TeamViewer has consistently been recognized as a leader, demonstrating its strategic vision to shift DEX tools from traditional dashboards and telemetry measurements to proactive, AI-driven solutions at enterprise scale. This forward-thinking approach aims to revolutionize how organizations manage and enhance employee experiences within digital environments.

The company's flagship product, TeamViewer ONE, serves as a unified platform for IT management, seamlessly combining DEX, remote support, and endpoint management into a single data and AI-driven framework. By doing so, it effectively bridges the gap between identifying IT issues and resolving them, working increasingly autonomously across the entire IT landscape.

In the past year, TeamViewer has made significant strides in what IT teams can accomplish with DEX. It has enhanced the speed at which problems are detected, simplified the automation of fixes, and improved the intelligence surrounding issue prevention. Central to this development is Tia, TeamViewer’s intelligent agent, which now plays a crucial role in guiding IT teams through troubleshooting sessions. Tia can generate scripts on demand and facilitate multi-step remediation processes, minimizing the need for manual intervention at every step of the way. Consequently, IT teams can allocate their time more efficiently, focusing on strategic initiatives rather than constantly addressing urgent issues.

Mei Dent, Chief Product and Technology Officer at TeamViewer, expressed her enthusiasm about the recognition: “The DEX landscape is pivotal for enterprises striving to maintain productivity and operational efficiency at scale. Our customers experience the tangible benefits of reduced firefighting, quicker resolution times, and a notable decrease in digital friction. We believe being recognized by Gartner for the third consecutive year validates our commitment to evolving DEX into a core component of Autonomous Endpoint Management.”

During the recent Gartner Digital Workplace Summit 2026 held in London, TeamViewer unveiled new AI-powered scripting for Tia, enabling IT teams to transform successfully resolved support interactions into ready-to-deploy automations. This initiative signifies notable advancements in TeamViewer's innovation roadmap, aligning closely with the company’s objectives of achieving autonomous endpoint management solutions.

The Gartner Magic Quadrant serves as a vital resource for decision-makers seeking to understand the landscape of DEX tools and their providers. While Gartner does not endorse specific vendors, the insights garnered from their research provide valuable perspectives on the competitive dynamics within the industry.

About TeamViewer

Founded in 2005, TeamViewer began as a solution for remote access to computers from anywhere, aiming to reduce travel and enhance productivity. Today, it has become the preferred choice for hundreds of millions of users and over 620,000 clients worldwide, ranging from small businesses to large enterprises. TeamViewer’s solutions empower organizations to manage IT disruptions efficiently, secure complex IT environments, and enhance operational workflows through augmented reality and AI integration.

Headquartered in Göppingen, Germany, and employing approximately 1,900 people globally, TeamViewer reported revenues of around EUR 768 million in 2025. Its stock is publicly traded on the Frankfurt Stock Exchange under the ticker TMV. For more details about TeamViewer and its innovative products, visit www.teamviewer.com.