88% of Medical Technology Firms to Prioritize Quality Modernization by 2028

88% of Medical Technology Firms to Prioritize Quality Modernization by 2028



A recent study has found that an impressive 88% of medical technology companies plan to push for modernization in their post-market quality management systems over the next three years. This shift, presented in the 2025 Veeva MedTech Postmarket Quality Benchmark Report, highlights a strong focus on enhancing compliance standards while simultaneously driving innovation within the industry.

In the landscape of medical technology, challenges related to quality management have been prevalent. Currently, around 68% of these companies still rely on manual processes, along with a mix of paper and electronic systems or outdated local solutions. Such dependency can lead to delays in resolving product issues and a slower response to patient safety concerns. These inefficiencies pose significant risks to regulatory compliance and could undermine consumer trust and brand reputations.

The research showcases notable opportunities for medical technology firms to streamline their quality operations for a proactive approach to management and execution. Key findings include:

1. Emphasis on Proactive Action: The driving forces for advancing quality initiatives are proactive and risk-based quality management (38%) and the need for scalable processes that support growth (26%) and market adaptability.

2. Role of Technology: Given that more than half of medical technicians are still employing manual procedures, most respondents believe that advanced technology can enhance automation for quicker turnaround times and increased efficiency (75%). Additionally, it plays a crucial role in connecting various processes of the quality management system (62%) and facilitating advanced reporting for data-driven decision-making (61%).

3. Emergence of Advanced Technologies: Despite the slow adoption of generative AI, intelligent automation, and robotic process automation—with less than 3% of companies reliably using these technologies—there is optimism regarding their potential benefits, particularly in improving timeliness and efficiency.

4. Training Deficiencies: A glaring shortcoming identified is that only 19% of respondents felt that their training programs adequately support post-market quality teams for future success. This points to an opportunity for more engaging learning methods that ensure employees receive timely updates and guidance about their roles and responsibilities.

Vishaka Rajaram, Senior Director of Quality Strategy at Veeva MedTech, emphasized the necessity of aligning strategic goals with modern technological solutions to transition from a reactive stance to a proactive risk prevention strategy. This transformation is vital for achieving expedited processes and regulatory compliance in handling quality issues.

The data in the Veeva MedTech Postmarket Quality Benchmark Report 2025 is sourced from insights gathered from over 100 quality leaders in the medical technology sector, which delve into current progress, challenges, and opportunities in quality management within the medical devices and diagnostics industry.

For organizations aiming for growth, shifting the quality conversation toward modernization and automation is not just beneficial but essential. As the medical technology industry evolves, ensuring that these systems are equipped for today’s challenges is imperative for maintaining product integrity and enhancing patient safety.

For further detail, you can access the complete benchmark report here.

About Veeva Systems


Veeva (NYSE: VEEV) is a global leader in cloud software for the life sciences industry, committed to innovation, product excellence, and customer success. Veeva serves over 1000 clients, ranging from the world's largest bio-pharmaceutical companies to emerging biotechnology firms. As a Public Benefit Corporation, Veeva aims to balance the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com/eu.

Topics Business Technology)

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