Ace Hardware Unveils Its New Retail Support Center in Kansas City, a Major Step for the Brand

Ace Hardware's New Retail Support Center

On July 25, 2025, Ace Hardware marked a significant milestone by inaugurating its new Retail Support Center (RSC) located in Kansas City, Missouri. This state-of-the-art facility, sprawling over 1.5 million square feet, reflects the company's unwavering commitment to enhancing retailer support and operational excellence. During the grand opening ceremony, Ace Hardware's President and CEO, John Venhuizen, emphasized the center's importance, stating that it symbolizes the hard work and teamwork that drives the cooperative's success.

Strategically situated along Interstate 29 and adjacent to Kansas City International Airport, the RSC's location allows for immediate access to major transport networks. This not only improves logistical efficiencies but also provides Ace’s vast network of locally owned stores with quicker and more reliable product deliveries. The facility is the first of its kind to open in the newly developed KCI 29 Logistics Park and is nearly double the size of a typical Ace distribution center.

This investment is not just about logistics; it is a commitment to the communities Ace serves. The RSC is set to create over 350 new jobs locally, with additional employment generated during the construction phase. Moreover, this new center will play a pivotal role in supporting Ace's growing network of more than 5,000 independently owned stores across the U.S.

What sets this RSC apart is its incorporation of advanced automation and efficiency systems designed to streamline operations. Ace’s supply chain network, consisting of over a dozen distribution centers nationwide, plays a crucial role in the cooperative's success. This new center is expected to minimize environmental impact and align with Ace's long-term sustainability goals.

The ACE Retail Support Center has already received recognition for its innovative design, being awarded the 2025 Kansas City Business Journal Capstone Award in the industrial category.

Ace Hardware's extensive network, which spans over 8,700 stores globally, is known for its commitment to providing high-quality products and services while catering to the needs of its local communities. The launch of this new RSC underlines Ace's dedication to continue evolving and adapting to meet the demands of both retailers and customers.

In conclusion, the new Retail Support Center in Kansas City marks a transformative leap for Ace Hardware as it strengthens its service and support infrastructure, ensuring that the cooperative remains at the forefront of the hardware retail industry. For the latest updates from Ace Hardware, you can visit their newsroom.