#Mexico #Mexico City #Oracle #Izzi #Televisa Group

Izzi's Digital Transformation Journey

In an era where customer experience defines business success, Izzi, a Mexican telecommunications provider, is taking a bold step to modernize its operations. As part of its initiative to improve customer service and enhance revenue growth, the company has decided to upgrade its Business Support Systems (BSS) by integrating Oracle's advanced solutions into its framework.

The Need for Modernization

Izzi, a subsidiary of the Televisa Group, serves over six million subscribers across 157 cities, including major urban areas like Mexico City. The explosion of demand for high-quality service and the recent acquisition of Sky Mexico highlighted the urgent need for a robust yet flexible business architecture. According to Edgar Mendez, Izzi's General Manager of Systems Operation, the integration of different businesses under a single platform has been crucial for lasting operational efficiency and future scalability.

Key Improvements with Oracle Solutions

By migrating to Oracle Communications Digital Business Experience hosted on Oracle Cloud Infrastructure (OCI), Izzi has drastically cut its billing run times by 70% and invoicing times by 60%. Such efficiencies not only streamline operations but also expedite cash flow, allowing for quicker payments and higher revenue retention. The cloud solution provides a suite of powerful applications, including upgrades to CRM and billing systems, which were pivotal in this transformation.

Adaptability was a core consideration in this process. The enhanced architecture enables Izzi to leverage multicloud strategies, integrating applications on various platforms while enjoying the performance benefits of Oracle's Cloud. One of the standout features, Oracle FastConnect, allows for high-bandwidth, dedicated connections to applications hosted on different clouds, ensuring a seamless experience for Izzi’s customers.

Reliability and Customer Experience

The shift to Oracle’s cloud environment has fortified Izzi’s operational framework. With production and disaster recovery resources set up across multiple OCI regions, the company is better positioned to manage scalability and redundancy. This strategic layout ensures uninterrupted services for customers, thus enhancing overall customer satisfaction and user loyalty.

Since implementing these changes, Izzi has reported a significant increase in application availability and real-time monitoring capabilities, allowing the company to maintain control over service delivery even during peak times. The objective is clear: to enhance customer management features powered by Siebel CRM, thus paving the way for more tailored marketing campaigns and improved customer communication efforts.

Looking Ahead

From the executives' viewpoint, Oracle's partnership has opened various avenues for future growth. Andrew Morawski, Oracle's Communications Executive Vice President, remarked that this foundational upgrade positions Izzi for substantial long-term transformation, in line with the evolving demands of the telecommunications sector.

In this fast-paced digital age, the adoption of cloud technologies is not just beneficial but essential for companies like Izzi. By staying agile and customer-focused, they can not only meet existing demands but also anticipate future trends. With the ongoing enhancements in customer service capability and operational efficiency, Izzi is undoubtedly setting a strong precedent for success in the competitive landscape of telecommunications.

Conclusion

As Izzi continues its modernization journey with Oracle's innovative solutions, the company is not merely reacting to the current market landscape but proactively shaping its future. The integration of state-of-the-art technology enhances customer experience and ensures the scalability required for tomorrow’s challenges. As the telecommunications industry evolves, so too will Izzi, driven by a commitment to excellence and a keen focus on customer satisfaction.