#USA #Cleveland #J.D. Power #Sherwin-Williams #Paint Customer Satisfaction

Sherwin-Williams Achieves Top Recognition in Paint Customer Satisfaction

In a recent announcement, Sherwin-Williams has proudly claimed the number one position in customer satisfaction for both interior and exterior paints in the J.D. Power 2025 U.S. Paint Satisfaction Study. This achievement marks the third consecutive year that Sherwin-Williams has garnered this accolade in the interior paints category, showcasing their unwavering commitment to quality and customer service.

Unparalleled Excellence in Customer Experience

According to the J.D. Power study, Sherwin-Williams stood out in multiple areas, highlighting the brand's dedication to delivering superior products and services. In the realm of interior paints, they excelled in vital aspects such as ease of application, perceived value, and customer trust. For exterior paints, the brand was praised for its remarkable durability, application simplicity, diverse product range, and, again, the trust it has instilled in its customers.

Brett White, Senior Vice President of Marketing at Sherwin-Williams, expressed the company's gratitude for this recognition, noting, "We are honored to be acknowledged by the J.D. Power Paint Satisfaction Study for not only customer satisfaction with our interior paints but with our exterior paints as well. From our product innovation to our customer service and tools, we continually elevate our standards, ensuring our customers can always depend on us."

Understanding the J.D. Power Study

The J.D. Power 2025 U.S. Paint Satisfaction Study evaluates customer satisfaction based on seven key factors, which include durability, ease of cleaning, coverage adequacy, application ease, variety of offerings, perceived value, and level of trust. The study implemented a comprehensive survey involving 7,119 customers who had recently purchased interior or exterior paints or stains. This detailed analysis not only encompasses the paint products themselves but also incorporates the entire customer experience with retailers. Factors such as digital tools, staff interactions, and overall value further contribute to understanding customer satisfaction levels.

Sherwin-Williams’ Commitment to Innovation

For over 155 years, Sherwin-Williams has maintained its position as an industry leader, developing advanced paints and coatings tailored to meet the evolving needs of both professional and amateur painters. As the largest specialty retailer of paint and painting supplies in the United States, Sherwin-Williams consistently provides exceptional resources, innovative products, and expert advice to support customers in their painting projects.

The company prides itself on being more than just a paint supplier; rather, it’s a partner committed to ensuring that customers achieve their desired outcomes. With more than 4,800 neighborhood stores across North America, Sherwin-Williams continues to foster relationships with customers by offering personalized service and expert guidance.

Conclusion: A Trusted Choice

This recognition from J.D. Power isn’t just a testament to Sherwin-Williams’ superior paint products; it reflects a deeper commitment to customer satisfaction. As individuals and professionals alike seek quality and reliability in their painting projects, Sherwin-Williams stands out as a trusted choice.

For more information about Sherwin-Williams and their extensive range of products, visit sherwin-williams.com. To learn more about the J.D. Power Paint Satisfaction Study, head to jdpower.com/business/home/paint-satisfaction-study.