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GrayMatter Recognized as 2027 System Integrator of the Year

GrayMatter, a leader in industrial technology, was honored as Control Engineering's 2027 System Integrator of the Year in the category for businesses with revenues exceeding $40 million. This prestigious award acknowledges GrayMatter's comprehensive approach in guiding companies through both strategy and implementation stages. The accolade emphasizes three critical areas in which the company excels: business performance, technical expertise, and customer satisfaction.

Commitment to Excellence

Paul Galeski, CEO and chairman of GrayMatter, stated, "This recognition belongs to our people and the clients who trust us." He highlighted the company's growth and its focus on being a unique partner, helping clients think more strategically about their goals and making those visions a reality. The 2027 honor showcases that successful growth, high technical standards, and customer trust can coexist and thrive together.

GrayMatter's recent recognition follows a year filled with meaningful growth strategies. The firm expanded its workforce to over 500 employees and successfully completed four acquisitions that enriched its capabilities in oil and gas, industrial AI strategy, and Enterprise Resource Planning (ERP).

In addition to these acquisitions, GrayMatter has invested in nurturing talent. Through its innovative 'Launch Lab' program, the company recruited over thirty new engineers, providing opportunities for recent college graduates to start their careers under an enlightening onboarding experience.

A New Era of System Integration

Modern clients demand more than just an automation vendor who installs a system. They are looking for a partnership that spans various domains, including Operational Technology (OT), Information Technology (IT), data management, cybersecurity, and overall business strategy. GrayMatter positions itself as an end-to-end leader in industrial technology, streamlining processes for its clients from strategic planning to execution.

Their commitment to responsive service is further exemplified by the introduction of 'Command24,' a U.S.-based team dedicated to offering 24/7 monitoring and incident response services.

Award-Winning Projects

The award was driven by several noteworthy projects that demonstrate GrayMatter's capabilities. For instance, they engineered an industrial technology modernization plan covering 105 sites for a water and wastewater utility in the Mid-Atlantic region. Another significant project involved developing a cloud-based quality management system for eleven dough production facilities serving a national quick-service restaurant chain. Their cybersecurity program was similarly impressive, spanning 87 plants for a leading concrete materials manufacturer in the U.S.

Customer-Centric Approach

GrayMatter has achieved a remarkable Net Promoter Score of 70.8 from its clients, with an average rating of 9.1 out of 10 and 72% of customers identifying as promoters. Notably, if any score falls below 9, it triggers a response and review from the senior leadership team, further underscoring their commitment to customer satisfaction.

The recognition also aligns with a series of accolades received by GrayMatter in recent months. In June, it was named a Global Technology Innovation Leader in industrial asset performance management by Frost & Sullivan due to its strategic execution and meaningful customer impact. Furthermore, the firm earned a spot on the 2026 Inc. 5000 list, which recognizes America’s fastest-growing private companies, marking their eighth appearance on this prestigious list with an impressive 110% growth rate over the past three years.

About GrayMatter

At GrayMatter, smart thinking meets decisive action, transforming industrial operations through innovative strategies. The company prides itself on uncovering insights hidden within legacy systems and human resources, helping clients achieve significant outcomes driven by curiosity and a sense of community. By partnering with motivated clients, GrayMatter continues to empower organizations to think more intelligently and operate more effectively across the board. From the factory floor to the executive boardroom, their mission is clear: to ensure that organizations can listen to and leverage the data from their existing systems for success.

This award reaffirms GrayMatter’s role as a trusted collaborator in an increasingly competitive landscape, promising a bright future filled with innovation and success in the industrial sector.