Yamato Transport's Recall Support Earns Special Award from METI in 2025

Yamato Transport's Commitment to Product Safety

Yamato Transport Co., Ltd., headquartered in Chuo-ku, Tokyo, is proud to announce that its innovative "Recall and Voluntary Withdrawal Support" program has received the esteemed "Special Award" from the Ministry of Economy, Trade, and Industry (METI) at the 2025 Product Safety Measures Outstanding Company Awards. This marks the fifth recognition of its kind for the Yamato Group since 2018, underscoring its dedication to fostering a strong culture of product safety.

Outstanding Achievements Recognized

The award ceremony was attended by distinguished dignitaries, including the chairman of the judging committee, Ms. Etsuko Kugimiya, and Yamato's Executive Officer, Yasushi Hibino. The recognition highlights Yamato's effective support mechanisms in addressing product recalls and ensuring customer safety.

In 2007, Yamato began offering the Recall and Voluntary Withdrawal Support service, which assists companies in managing recall processes from planning through execution, inspection, and follow-up. To date, the program has supported over 400 recalls, providing comprehensive and tailored solutions that utilize Yamato's extensive logistics network, ensuring prompt and adequate product recovery.

Strategies for Enhancing Recall Success

Yamato's award-winning approach has been instrumental in increasing the recovery rates of recalled products. The company's strategies include:
1. Targeted Awareness Campaigns: Yamato analyzes customer demographics and residential characteristics to deliver targeted advertisements and flyers, maximizing outreach effectiveness. Additionally, utilizing localized branches such as "Neko Sapo," which offers home assistance services, they confirm the presence of recalled items during at-home visits.
2. Leveraging Logistics Network: Yamato's nationwide logistics infrastructure enables it to conduct extensive recalls that many competitors find challenging. The ability to reach even remote areas makes this recovery service significantly more effective.
3. Ongoing Educational Initiatives: Regular seminars emphasize the importance of product safety and preparedness for recalls. Furthermore, Yamato organizes continuous forums for companies that have executed recalls to share knowledge and best practices for preventing recurrences and enhancing recovery strategies.
4. Safety Measures for Hazardous Products: In collaboration with manufacturers, particularly involving lithium-ion batteries, Yamato has put measures in place to prevent fires and ensure safe storage, demonstrating a proactive approach to mitigating risks.

The Foundation for Ongoing Success

Yamato's strategic alignment with its medium-term management plan, "Sustainability Transformation 2030 - 1st Stage," positions contract logistics as a growth sector. Collaborating as a strategic partner with clients, Yamato aims to optimize supply chain sustainability. Its services encompass not only inventory management and processing but also the logistics of high-value items, including pharmaceuticals and recall-related goods.

Conclusion

Yamato Transport continues to lead in product safety through its commitment to education, innovative logistics solutions, and proactive measures. Recognized by METI, the company's work in enhancing product recall processes would not only benefit participating firms but also contribute significantly to broader consumer safety and trust. As the landscape of product safety evolves, Yamato remains steadfast in its mission to support businesses and safeguard the public effectively.