#Japan #AI Agent #Shinjuku #Meiko Gijuku #ZEALS

AI Customer Service Revolution in Education

In a groundbreaking move for the cram school industry, Meiko Network Japan, based in Shinjuku, Tokyo, has partnered with ZEALS to introduce a state-of-the-art AI customer service agent in their Meiko Gijuku learning centers. Starting April 11, 2025, this innovative system will be integrated into the official LINE account of Meiko Gijuku, aiming to address parents' concerns and inquiries around the clock.

Understanding Parental Concerns

Parents often face numerous uncertainties when selecting a cram school for their children. Key questions may include:

• - Will my child receive the right kind of instruction?
• - How much will it cost?
• - What qualifications do the instructors hold?

These concerns can significantly impact their decision-making process, presenting a barrier to enrollment. Traditionally, Meiko Network Japan has addressed these inquiries through their contact center. However, issues such as availability during specific hours and the informal nature of the inquiries often hindered effective communication. This new initiative responds to the demand for timely and convenient support for concerned parents.

Features of the AI Customer Service Agent

The newly launched AI agent offers a conversational service on the Meiko Gijuku official LINE account, providing real-time assistance to parents. Here are some remarkable features:

• - Dynamic Conversational Capabilities: Unlike previous systems that required parents to choose from a list of options, the AI understands and responds to their queries in natural language, providing tailored responses to their specific concerns.
• - Utilization of Past Inquiry Data: By analyzing accumulated data from previous inquiries and existing manuals used in the contact center, the AI generates optimal answers, enhancing the overall experience.
• - 24/7 Availability: Parents can now reach out for support whenever they need assistance, removing barriers created by traditional operating hours.
• - Continuous Learning and Improvement: As users interact with the AI agent, it will learn and adapt based on the comments and inquiries made, leading to continuously improving response accuracy over time.

Empowering Engagement with ZEALS AI Agent

ZEALS, located in Meguro, Tokyo, focuses on deepening customer engagement through its AI technology. The ZEALS AI Agent analyzes user interactions to uncover latent customer needs, shifting the focus from mere information sharing to providing personalized recommendations in real-time. This innovative approach is set to drive what ZEALS describes as the