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Pathways Consulting Group and Sollus Merge to Enhance ServiceNow Solutions

In a remarkable development within the consulting landscape, Pathways Consulting Group, an esteemed ServiceNow Elite Partner, has announced its merger with Sollus. This strategic partnership promises to create a formidable player under the Pathways umbrella, reinforcing their commitment to delivering top-notch ServiceNow solutions to a diverse clientele. This merger not only marks a significant milestone for both companies but also signals a transformative shift in the ServiceNow ecosystem.

A New Era of Collaboration

The merger of Pathways and Sollus is designed to address specific gaps in the crowded ServiceNow market. While many large consultancies offer generalized services, and niche players provide specialized solutions, the unified organization is poised to offer a unique combination of personalized service and comprehensive expertise. Both companies will leverage their rich history in consulting to provide tailored ServiceNow solutions that cater to the unique needs of various industries.

Dedicated Expertise

One of the standout features of this merger is the fully in-house team that will deliver high-quality ServiceNow solutions. Pathways Consulting Group has always been recognized for its client-first approach, and with the integration of Sollus, this dedication to personal service will continue to thrive. Clients can expect a seamless transition and the same high level of engagement that they have come to appreciate over the years.

Enhanced Service Offerings

As part of their commitment to continuous improvement, the newly formed entity plans to introduce an elevated Customer Service Management (CSM) solution in 2025. This groundbreaking service will integrate advanced AI-driven insights and ChatGPT-powered support, enhancing the overall client experience and pushing the boundaries of what ServiceNow can offer.

Commitment to Clients and the Industry

Clients will benefit significantly from the combined strengths of Pathways and Sollus. With expertise spanning sectors from Financial Services to State and Local Government, the organization is equipped to tackle real business challenges through innovative ServiceNow services. The focus remains on delivering results-driven solutions that not only meet customer needs but also drive tangible business outcomes.

Innovative Edge

To stay ahead of the curve, the merged entity is committed to ongoing investments in research and development, ensuring that they remain pioneers in the ServiceNow technology landscape. This dedication to innovation will enable them to continuously enhance their offerings and provide clients with the latest tools and insights necessary for success in a rapidly evolving market.

Leadership Inspiring Confidence

The merged organization will be led by Mary Manzo, CEO of Pathways Consulting Group, who emphasizes the importance of operational excellence, financial responsibility, and diversity as core values. As a Certified Women-Owned Business Enterprise, Pathways aims to promote an inclusive culture while maintaining high standards in their service delivery.

"We are excited to have the Sollus team join Pathways Consulting Group," stated Manzo. "Both companies have been dedicated to ServiceNow since 2010 and have cultivated a unique culture based on experience and expertise appreciated across the industry. Our clients can expect the same great services and engaged team members as before."

An Exciting Future Awaits

The merger between Pathways and Sollus signifies much more than a simple business transaction; it embodies a union of two cultures built on trust, innovation, and a mutual dedication to client success. Together, the companies are stronger, more agile, and better positioned to lead the future of ServiceNow solutions.

For those interested in learning more about the services offered by this newly merged entity and the impact of this strategic partnership, visit Pathways Consulting Group's website or reach out to them directly at [email protected]

About Pathways Consulting Group

Pathways is synonymous with ServiceNow expertise. With over a decade of experience, the company empowers clients to enhance productivity, improve efficiency, and accelerate their digital transformation journeys. As a Certified Women-Owned ServiceNow Elite Partner, Pathways is committed to delivering personalized attention and exceptional service to all clients, ensuring their specific needs are met with the utmost care and precision.