SoftFront to Showcase Innovative AI Voice Bot at Osaka Conference 2026

SoftFront Unveils AI Voice Bot at 2026 Osaka Conference

SoftFront Holdings, based in Chiyoda, Tokyo, along with its subsidiary SoftFront Japan, is set to participate in the Call Center/CRM Demo & Conference 2026 in Osaka, which will take place on May 27-28, 2026. This event serves as a vital platform for the latest innovations in customer service technology.

At this year's conference, SoftFront will introduce its latest product, the commubo version 4, which incorporates cutting-edge generative AI technology. This voice bot has gained immense popularity, currently serving over 400 clients with an impressive 98.5% retention rate over the past three years. This version features a hybrid operational model, which allows for the integration of scenario-based interactions alongside AI-driven responses, effectively bridging the gap between automated and personalized customer service.

Attendees at the SoftFront booth will have the opportunity to experience live demonstrations of this new generative AI voice bot. One of the highlights will be a user-friendly management interface designed for business operators, showcasing how this tool can enhance various call center functionalities. Visitors will also be able to explore real-world case studies that illustrate the flexibility and adaptability of the commubo voice bot, which is tailored to meet diverse customer service needs.

In addition, SoftFront will host a seminar titled “Avoiding Pitfalls in Implementing Generative AI Voice Bots: Workflows to Embrace and Avoid,” scheduled for May 27 (Wednesday) from 10:30 to 11:15 AM. This session will address common challenges faced by organizations, such as determining the appropriate tasks for AI automation and achieving effective operational design. Real-life deployment and operational examples will be shared to highlight key success factors and avoid common mistakes.

Topics of discussion will include:

- Tasks suitable for automation and those that should not be entrusted to AI
- How to effectively leverage both scenario-based and generative AI
- Key design points for functional implementation in real-world settings

The seminar promises to equip participants with actionable insights that can facilitate effective AI integration into their operations. SoftFront encourages all attendees and interested parties to visit their booth and participate in this insightful seminar. Pre-registration for the event is required to secure a spot at the seminar.

Conference Overview

- Event Name: Call Center/CRM Demo & Conference 2026 in Osaka (19th edition)
- Dates: May 27-28, 2026, from 10:00 AM to 5:00 PM
- Venue: MyDome Osaka, 25-5 Honmachi-bashi, Chuo Ward, Osaka, 540-0029
- Organizers: Rick Telecom, Monthly Call Center Japan, Informa Markets Japan
- Booth Number: 3H-15 (3rd Floor)
- Event Website: Call Center Japan

About commubo
The AI voice bot, commubo, specializes in handling complex and ongoing voice interactions. Its rapid AI capabilities ensure smooth conversations, and its easy-to-use web interface caters to various operational flows, making it an ideal choice for businesses looking to improve their contact center efficiency. From order processing to appointment bookings, commubo aims to enhance productivity across diverse industries.

Company Background: SoftFront Japan
Founded in August 2016 as a subsidiary of SoftFront Holdings, SoftFront Japan specializes in developing communication platforms that promote engaging and effective interactions through voice, video chat, and messaging technologies. They have integrated AI and automation technologies, offering cloud telephony services like telmee and the innovative commubo voice bot, driving new communication solutions in a variety of business domains.
For more details, visit SoftFront Japan.

For inquiries about commubo, contact SoftFront Japan at: