#Japan #Tokyo #Dr. Pedal #Bicycle Repair

Emergency Bicycle Repair Service Launch in Tokyo

Beginning October 1, 2025, Dr. Pedal, a company headquartered in Shinagawa, Tokyo, will launch its new emergency bicycle repair service across 12 wards in Tokyo. The service aims to provide immediate assistance for cyclists experiencing bike troubles, with professional staff dispatched to repair locations promptly.

Dr. Pedal has been a leader in mobile bicycle and kickboard repair services across Japan since its inception, boasting over 30,000 repairs annually. The decision to launch this emergency service came in response to the increasing demand from users who require immediate, on-the-spot repairs. By establishing an agile response framework, Dr. Pedal intends to meet these evolving needs head-on.

Service Details

The emergency bicycle repair service will be available year-round, every day from 8:00 AM to 5:00 PM, with the ability to respond on the same day for requests made by 4:00 PM. The areas covered include:

• - Chuo
• - Chiyoda
• - Minato
• - Shinagawa
• - Shibuya
• - Shinjuku
• - Meguro
• - Setagaya
• - Bunkyo
• - Koto
• - Toshima
• - Ota

Additional areas are planned for future expansion. The service can handle various bicycle-related issues, including:

• - Puncture repairs
• - Chain adjustments or replacements
• - Brake fixes
• - Lock issues (unlocking or replacing)
• - Lighting and wiring problems
• - Basic electric assist bicycle repairs
• - Other minor malfunctions that can be resolved on-site

How to Use the Service

The process to engage the emergency repair service is straightforward:
1. Consult via official LINE account or phone call
2. Send a photo of the issue
3. Review the cost estimate
4. Confirm the visit time
5. Complete the repair and finalize payment

Assurance Provided

Dr. Pedal assures users with three significant guarantees:

• - Free re-repair within 48 hours if initial repairs fail
• - Free changes or cancellations prior to booking confirmation
• - Safe and careful repairs conducted by qualified technicians

Target Audience

The anticipated users of this service include:

• - Daily commuters or students who rely on bicycles
• - Real estate management companies or condominium associations overseeing parking areas
• - Rental and shared bicycle companies
• - Businesses that implement cycling commute systems as part of employee benefits

Repairs can occur not just at homes or workplaces, but any location where the customer finds themselves, especially during emergencies like lockouts or punctures.

A Message from the CEO

Bicycle troubles can severely disrupt mobility and daily life, representing a form of urgent infrastructure. Our goal is to elevate our extensive experience with mobile repairs into a service that emphasizes emergency responsiveness. Starting October 1, we will act as an emergency team supporting cyclists in need.
— Hikaru Hayakawa, CEO of Dr. Pedal