#Japan #AI Technology #Kyoto #Helpfeel #Automatic Translation

Helpfeel Releases New Automatic Translation Feature for FAQs

In a significant advancement for multilingual communication, Helpfeel, headquartered in Kyoto, has unveiled an innovative automatic translation feature within its Knowledge Search System. This groundbreaking technology allows companies to effortlessly translate their Japanese FAQs into various languages in real time, seamlessly catering to foreign employees and tourists.

The Need for Multilingual Support in Today's Globalized Workforce

As globalization continues to shape business landscapes, the importance of multilingual support has surged. As of October 2024, Japan's foreign workforce has hit a record high of approximately 2.3 million, raising challenges in effective communication. Notably, 44.8% of businesses employing foreign workers cite difficulties due to insufficient Japanese language skills. Addressing this language barrier has become crucial for supporting employee retention and engagement.

Similarly, the tourism and retail sectors are witnessing a resurgence of inbound demand, with anticipated foreign tourist expenditures reaching approximately 8.1 trillion yen and visitor numbers slated to hit 36.87 million in 2024—both records. To leverage this market opportunity, companies must adapt to multilingual customer interactions, making the demand for accessible information more pressing than ever.

However, despite the growing need for multilingual support, many organizations face significant challenges in developing dedicated FAQ content in various languages. This is often compounded by high costs and the substantial workload associated with creating and maintaining these resources. Recognizing this gap, Helpfeel has engineered a solution that helps both foreign workers and inbound tourists overcome the language barrier.

Features of the Automatic Translation Functionality

The newly launched automatic translation feature harnesses cutting-edge AI technology to translate FAQ content displayed on Helpfeel systems instantly. A standout aspect of this feature is its ability to display both the original Japanese text and its translation simultaneously, minimizing misinterpretations of uniquely Japanese expressions or jargon. This dual-display ensures that users can accurately understand the information while enabling Japanese managers to assist with communication effectively.

Key Features Include:

1. Support for Hiragana and Romaji: The AI has the capability to convert Japanese text into Hiragana and Romaji, aiding foreign workers who are in the process of learning the language.
2. Original Text Display: The translations are accompanied by the original Japanese text below them, which helps avoid misunderstandings. This feature also allows non-Japanese speaking managers to engage confidently with users.

Versatile Application Scenarios

The automatic translation functionality is versatile and can be applied across a wide range of industries, including:

• - Manufacturing and Construction: Industries employing significant numbers of foreign workers can utilize this feature to explain workplace regulations and procedures in multiple languages, significantly reducing educational burdens and expediting the onboarding process.
• - Tourism and Retail: Businesses operating in these sectors can enhance customer satisfaction by providing information regarding check-in procedures, reservation methods, and return policies across languages.
• - Public Organizations: Transport systems, local governments, and hospitals can deliver essential information to various users in multiple languages, alleviating anxiety for foreign residents and travelers alike.

Implementation Details

The automatic translation feature will be available from October 1, 2025, as an optional function for Helpfeel's services. It supports over 50 languages, including English, Chinese, Korean, Vietnamese, and Indonesian.

About Helpfeel

Founded in December 2007, Helpfeel is dedicated to strengthening companies' AI systems by establishing a robust knowledge base that integrates understanding and usability. With the rise of AI, Helpfeel's unique search technology is essential for maximizing information accessibility, thereby enhancing customer experiences while reducing inquiries. The company continues to support ongoing improvement efforts designed to increase self-resolution rates, facilitating customer satisfaction and operational efficiency.

For more information about Helpfeel's services and to inquire about potential implementations, visit Helpfeel's website or contact Helpfeel directly.

This cutting-edge feature not only represents a response to the current demands of a multilingual workforce but also sets a new standard for how companies can communicate effectively across language barriers.