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Cognizant Partners with EBRD for Digital Transformation

Cognizant, a leading technology services provider, has announced a strategic partnership with the European Bank for Reconstruction and Development (EBRD) to bolster its digital transformation efforts through a five-year initiative focused on AI-driven, outcome-oriented services. The collaboration is designed to support EBRD's Tech Blueprint, a technology transformation program that emphasizes efficiency, effectiveness, and continuous innovation.

The partnership is built on a foundation of two primary service models: outcome-led managed services and fixed-capacity services. The framework covers essential areas including digital management, workplace solutions, cloud infrastructure, data security, software engineering, and intelligent automation. This strategic collaboration also aims to foster continuous improvement and innovation to enhance services, strengthen system resilience, and provide measurable value over time.

Enhancing Service Capabilities with AI Solutions

As part of this partnership, Cognizant intends to implement a suite of proprietary AI solutions designed to improve various operational areas at EBRD. Notable innovations include:

1. Neuro® IT Operations: This solution aims to improve visibility within EBRD's technology estate, enabling faster issue resolution and enhanced service reliability.
2. Flowsource™: Targeting software engineering, this solution is geared toward accelerating software delivery while incorporating self-healing and left-shifting capabilities using generative and agentic AI.
3. WorkNEXT™: Aimed at optimizing workplace management, this AI-powered solution offers personalized services, including voice and translation facilities for improved user experience.

These initiatives are anticipated to not only fortify the reliability of services but also expand access to specialized skills, boost operational efficiency, and facilitate the further development of the Bank's technological capabilities.

A Vision for the Future of Banking Technology

Subhash Chandra Jose, Managing Director for Information Technology and CIO at EBRD, expressed that the Tech Blueprint serves as a strategic roadmap aimed at enhancing the bank's technology and capabilities. He stated that modern technology must be secure, adaptable, and future-oriented to support sustainable growth and competitive economies. The partnership with Cognizant is expected to optimize the bank's technological framework, fortifying resilience and capacity for large-scale innovation, thereby enhancing its impact on operations across nations.

Simon Reeves, EBRD's Director of Technology, elaborated on the importance of strategic partnerships in evolving technology delivery models. The collaboration with Cognizant is envisioned to utilize their expertise in managed services and AI to fundamentally reshape their Tech Blueprint and overall digital transformation efforts, thereby accelerating modernization processes.

Cognizant's Commitment to Digital Innovation

Rohit Gupta, Managing Director at Cognizant UKI, affirmed the company's mission to empower its clients in achieving dependable operations and tangible outcomes through optimized technology services. Highlighting the complexity of EBRD's operational environment—spanning three continents—he emphasized the importance of combining industry experience with AI-enabled operational capabilities to enhance the bank's critical technology services.

With this partnership, both Cognizant and EBRD aim to establish a powerful collaborative framework that not only addresses present needs but also anticipates future technological challenges and opportunities, marking a significant leap toward innovative financing solutions that benefit economies worldwide. The partnership is a testament to how technology, when effectively leveraged, can drive transformative change and lay the foundation for a sustainable future in banking.

For more information, further insights on this partnership can be found on Cognizant's official website and EBRD's media channels.